Outlook 2016 (v1902)/365 email preview is removing spaces

[N_C_]

Up until a couple weeks ago clients email preview was working fine, I checked for any recently installed updates that would affect Outlook, I checked all updates installed since Jan 1 and none of them that I could tell would cause all her emails to remove spaces in preview mode. It's also not reading the first line of the email we've set it to 1 line, 2 line 3 line still removing spaces and not showing the first line. If we edit message and changing the formatting to rich text but it then displays the coding for the image instead, plus then messed up the size of the image in the email.. Client's been getting these emails for years, these emails are coming from a database, checked the reveal formatting and the content is a table, client does not feel it's the database email formatting is the problem because it's doing the same thing on older emails that were displaying properly before. From all the posts I've read online, I've tried adjusting the view settings in multiple different ways, and it's not changing, client believes its' something to do with Outlook or Exchange Server because a co-worker is experiencing the same problem.


I have a word doc with all the screen shots and problem explained in the clients words. Unfortunately I do not have any screen shots of what her preview use to look like.


Client does have a token bloat issues, which was preventing her from getting into OWA but they are reducing the number of groups but no change yet, I've increased token size max in the registry made no difference. Trying to get her groups down to under 500.

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