G
Greg_22
Guest
Never seen this one before...
Outlook 2016 is newly set up (on a new laptop) with an imap connection to an existing Gmail account. The inbox, inbox subfolders, drafts and trash all sync with no issues - send and receive work fine. However, Outlook shows no sent messages in the [Gmail]\Sent Mail folder.
Of course, I've confirmed that the "Do not save copies of sent items" box in More settings...Internet email settings is unchecked.
What weird is that sent items are in the .ost file -- they can be found via search. See screenshot below where I isolated one recently sent message. (** The forum is blocking me from inserting an image**) The search results don't give me actionable info to trace where the messages are actually stored. It shows them located in the "Sent Mail" folder, but [Gmail]\Sent Mail shows no messages, and searching within that subfolder yields no results. But when I search from the parent [Gmail] folder, sent items appear when my search includes subfolders.
I'm not sure if it's relevant that 1) there are two copies of the one sent item I searched for, or 2) the imap status is listed as "unmarked".
Finally, as a side question, I'm not sure why the imap Gmail mailbox bothers to create a [Gmail] subfolder to contain drafts, trash, sent items and spam.
Would really appreciate the community's help on this!
Continue reading...
Outlook 2016 is newly set up (on a new laptop) with an imap connection to an existing Gmail account. The inbox, inbox subfolders, drafts and trash all sync with no issues - send and receive work fine. However, Outlook shows no sent messages in the [Gmail]\Sent Mail folder.
Of course, I've confirmed that the "Do not save copies of sent items" box in More settings...Internet email settings is unchecked.
What weird is that sent items are in the .ost file -- they can be found via search. See screenshot below where I isolated one recently sent message. (** The forum is blocking me from inserting an image**) The search results don't give me actionable info to trace where the messages are actually stored. It shows them located in the "Sent Mail" folder, but [Gmail]\Sent Mail shows no messages, and searching within that subfolder yields no results. But when I search from the parent [Gmail] folder, sent items appear when my search includes subfolders.
I'm not sure if it's relevant that 1) there are two copies of the one sent item I searched for, or 2) the imap status is listed as "unmarked".
Finally, as a side question, I'm not sure why the imap Gmail mailbox bothers to create a [Gmail] subfolder to contain drafts, trash, sent items and spam.
Would really appreciate the community's help on this!
Continue reading...