Outlook 2016 randomly crashes

[Joel Heller]

Hello,.


I have a user on Windows 10 LTSB 64bit 2016 with Microsoft Office 2016 32bit installed. She has had repeated crashes through out the day. I've attempted rebuilding the profile, disabling all add-ons, reinstalling Office and even reimaging the whole computer. Unfortunately I still haven't had luck resolving this. Below are a number of logs for separate occasions where it has crashed


2017.02.01 10:31:29 <<<< Logging Started (level is LTF_TRACE) >>>>

2017.02.01 10:31:29 HELPER::Initialize called

2017.02.01 10:31:29 Initializing: Finding a Transport

2017.02.01 10:31:29 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000

2017.02.01 10:31:31 MAPI Status: (-- -- ---/--- -- ---)

2017.02.01 10:31:31 MAPI XP Call: TransportLogon, hr = 0x00000000

2017.02.01 10:31:31 Initializing: Found a transport, Error code = 0x00000000

2017.02.01 10:31:31 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1

2017.02.01 10:31:31 MAPI Status: (IN -- ---/OUT -- ---)

2017.02.01 10:31:31 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000

2017.02.01 10:31:31 HELPER::Initialize done, Error code = 0x00000000

2017.02.01 10:31:31 HELPER::GetCapabilities called, Error code = 0x00000000

2017.02.01 10:39:54 <<<< Logging Started (level is LTF_TRACE) >>>>

2017.02.01 10:39:54 HELPER::Initialize called

2017.02.01 10:39:54 Initializing: Finding a Transport

2017.02.01 10:39:54 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000

2017.02.01 10:39:56 MAPI Status: (-- -- ---/--- -- ---)

2017.02.01 10:39:56 MAPI XP Call: TransportLogon, hr = 0x00000000

2017.02.01 10:39:56 Initializing: Found a transport, Error code = 0x00000000

2017.02.01 10:39:56 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1

2017.02.01 10:39:56 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000

2017.02.01 10:39:56 HELPER::Initialize done, Error code = 0x00000000

2017.02.01 10:39:56 HELPER::GetCapabilities called, Error code = 0x00000000

2017.02.06 14:27:25 <<<< Logging Started (level is LTF_TRACE) >>>>

2017.02.06 14:27:25 HELPER::Initialize called

2017.02.06 14:27:25 Initializing: Finding a Transport

2017.02.06 14:27:25 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000

2017.02.06 14:27:26 MAPI Status: (-- -- ---/--- -- ---)

2017.02.06 14:27:26 MAPI XP Call: TransportLogon, hr = 0x00000000

2017.02.06 14:27:26 Initializing: Found a transport, Error code = 0x00000000

2017.02.06 14:27:26 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1

2017.02.06 14:27:26 MAPI Status: (IN -- ---/OUT -- ---)

2017.02.06 14:27:26 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000

2017.02.06 14:27:26 HELPER::Initialize done, Error code = 0x00000000

2017.02.06 14:27:26 HELPER::GetCapabilities called, Error code = 0x00000000


Thanks!

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