Outlook 2016 Custom Button on Ribbon Disappears after two or three uses

  • Thread starter Thread starter Spcharlton
  • Start date Start date
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Spcharlton

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Hi

I have office 2016 x64. I have a client that has placed a custom button on his ribbon for send and file. He uses it once or twice, at best three times, and then it disappears. The only workaround I have is to add it to the quick access toolbar, but that is not a long term solution, I really need to understand why the custom button disappears on his ribbon. Any help would be greatly appreciated. This is the ribbon that appears in the New Email.

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