Outlook 2016 crash - charp.dll error

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IT-Karakorum

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Hello,

In the last 1-2 weeks, we have started experiencing an error with Outlook 2016. When open emails and try to reply or resend:

“The required file chart.dll cannot be found in your path. Install Microsoft Outlook again.”

It only occurs in Outlook 2016 and does not affect the rest of the office suite. Restarting Outlook or the PC will temporarily resolve the issue but it will eventually recur.

Our environment is Windows 10, we have both machines with 1903 and 1909 experiencing the issue. They are domain-joined and outlook connects to a Office 365 server.

Anyone have any experience with this or can provide guidance about which update might have triggered this?

Thanks

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