T
Tammy Wong
Guest
Background:
All users are all domain user
Client windows is windows 10 pro (lenovo factory image)
MS Office is Office(Outlook) 2016 standard (Volume License) (install individually not via group policy)
Mail Server is Exchange Server 2016 (on-premise version)
Do not have any group policy related to ms office.
Testing:
I have tested many many time as follow.
1. Using different domain user account login.
2. Using few new laptops with same model and original lenovo factory image.
3. Formatted the hard disk and install clean windows 10 1903 image which downloaded from microsoft official website.
4. After testing if it works, removed all windows user profile in order to re-generate the clean profile and auto discover the email account. Files > Options > Mail > Stationery and Fonts > Personal Stationery (Let's say New mail messages > Font Size: 18)
5. Close Word and Outlook > Go to C:\Users\es\AppData\Roaming\Microsoft\Templates > Rename Normalemail.dotm to Normalemail.old > Open Outlook and change your default font > Close and open Outlook again.
Result: around 1/10 works. After it works, I do the step 4 again with same domain user account. Then it doesn't work.
So I assume it is not user profile, windows image problems. But the problem persist.
Edit: I have observed something, but don't know if it is related or not.
When I changing the default font size setting and click OK, there are few REG_BINARY were added in the registry (HKCU\Software\Microsoft\Office\16.0\Common\Mailsettings). When I close the outlook. it is still here, but when I open the outlook again. It is disappeared.
Continue reading...
All users are all domain user
Client windows is windows 10 pro (lenovo factory image)
MS Office is Office(Outlook) 2016 standard (Volume License) (install individually not via group policy)
Mail Server is Exchange Server 2016 (on-premise version)
Do not have any group policy related to ms office.
Testing:
I have tested many many time as follow.
1. Using different domain user account login.
2. Using few new laptops with same model and original lenovo factory image.
3. Formatted the hard disk and install clean windows 10 1903 image which downloaded from microsoft official website.
4. After testing if it works, removed all windows user profile in order to re-generate the clean profile and auto discover the email account. Files > Options > Mail > Stationery and Fonts > Personal Stationery (Let's say New mail messages > Font Size: 18)
5. Close Word and Outlook > Go to C:\Users\es\AppData\Roaming\Microsoft\Templates > Rename Normalemail.dotm to Normalemail.old > Open Outlook and change your default font > Close and open Outlook again.
Result: around 1/10 works. After it works, I do the step 4 again with same domain user account. Then it doesn't work.
So I assume it is not user profile, windows image problems. But the problem persist.
Edit: I have observed something, but don't know if it is related or not.
When I changing the default font size setting and click OK, there are few REG_BINARY were added in the registry (HKCU\Software\Microsoft\Office\16.0\Common\Mailsettings). When I close the outlook. it is still here, but when I open the outlook again. It is disappeared.
Continue reading...