M
mikeonnet
Guest
Hi,
first I ask my question - how do I get back my emails? Now the issue (a little longer story)...
I have a strange situation here. I'm using Outlook 2013 for an imap account. I organize my emails in imap folders by client name and use rules to move emails to the correct folder. One of my clients changed the company name 7 months ago. So I changed the folder name from "ClientName" to "ClientName / NewClientName" and updated the rule. Everything worked fine until yesterday. I received an email from the client and Outlook showed my a "rule error" message - the rule cannot be applied and outlook was not able to move the email to the correct folder. I checked the rule and the issue was that the folder name was empty. So I wanted to set the folder, but I realized there was no "ClientName / NewClientName" folder and "ClientName" was back. So I set this folder and looked into it. And here is the issue - all emails for last 7 months were gone. The last email was from 7th May 2019... I contacted my email provider and they told me, there wasn't any "ClientName / NewClientName" on the server (they checked backups from days before the issue occurred), only "ClientName" and the last email in this folder was from 7th May.
So I investigated the issue on Outlook side and this is what happened: I changed the folder name, but outlook was not able to sync this change with server because imap folder cannot contain "/". At least I'm not able to create a folder with "/" through web mail interface. But Outlook DID NOT SAY ANYTHING and everything seemed to be working for 7 months... The rule was moving new emails to the folder, but the folder was not syncing, so on server side the emails simply disappeared. And yesterday, due to unknown reason, Outlook decided to sync all folders with server, so he removed the folder "ClientName / NewClientName" and restored the folder "ClientName" from server. And all emails for last 7 months are gone... It is easy to reproduce this situation - I created a folder with name "a" and moved an email into this folder. I synced it and checked it through web mail, it was there... Then I renamed the folder to "a / a" and moved another email into it. I sync it (without any error message) and checked it through web mail - the folder name stayed "a" and there was only one email. I think this is an Outlook bug...
So, is there anything I can do to get my emails back?
Thank you for any help
Continue reading...
first I ask my question - how do I get back my emails? Now the issue (a little longer story)...
I have a strange situation here. I'm using Outlook 2013 for an imap account. I organize my emails in imap folders by client name and use rules to move emails to the correct folder. One of my clients changed the company name 7 months ago. So I changed the folder name from "ClientName" to "ClientName / NewClientName" and updated the rule. Everything worked fine until yesterday. I received an email from the client and Outlook showed my a "rule error" message - the rule cannot be applied and outlook was not able to move the email to the correct folder. I checked the rule and the issue was that the folder name was empty. So I wanted to set the folder, but I realized there was no "ClientName / NewClientName" folder and "ClientName" was back. So I set this folder and looked into it. And here is the issue - all emails for last 7 months were gone. The last email was from 7th May 2019... I contacted my email provider and they told me, there wasn't any "ClientName / NewClientName" on the server (they checked backups from days before the issue occurred), only "ClientName" and the last email in this folder was from 7th May.
So I investigated the issue on Outlook side and this is what happened: I changed the folder name, but outlook was not able to sync this change with server because imap folder cannot contain "/". At least I'm not able to create a folder with "/" through web mail interface. But Outlook DID NOT SAY ANYTHING and everything seemed to be working for 7 months... The rule was moving new emails to the folder, but the folder was not syncing, so on server side the emails simply disappeared. And yesterday, due to unknown reason, Outlook decided to sync all folders with server, so he removed the folder "ClientName / NewClientName" and restored the folder "ClientName" from server. And all emails for last 7 months are gone... It is easy to reproduce this situation - I created a folder with name "a" and moved an email into this folder. I synced it and checked it through web mail, it was there... Then I renamed the folder to "a / a" and moved another email into it. I sync it (without any error message) and checked it through web mail - the folder name stayed "a" and there was only one email. I think this is an Outlook bug...
So, is there anything I can do to get my emails back?
Thank you for any help
Continue reading...