outlook 2013 does not conect with the ISP provider server sinde the PC upgrades to Windows 10 version 2004

  • Thread starter Thread starter Monica Miranda
  • Start date Start date
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Monica Miranda

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On one of the PCs, since updating windows 10 to version 2004 it is not possible to connect outlook 2013 to the mail server, I uninstalled outlook, erased all traces of the registry and reinstalled it, uninstalled Norton 360.
User and password are correct, as well as all the parameters given by ISP
When I test the account settings I get:
Login to Incoming Mail Server (POP3): Outlook cannot connect to Incoming Mail Server (POP3). If you continue to receive this message, contact your server administrator or Internet access provider (ISP).
Login to SMTP Server: Outlook cannot connect to outgoing mail server (SMTP). If you continue to receive this message, contact your server administrator or Internet access provider (ISP).

How can i solve this problem?

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