R
RobboBB
Guest
Office 2013 Professional Plus
Windows 8 Pro
i7 2700k, 8GB
Very confused as to where to go with this one.
I have Office 2013 Pro Plus installed on a number of machines. It runs fine on all except this one.
The issue is that Outlook will crash either on startup or within a few mouse clicks, Safe mode behaves the same.
I am connecting to an Exchange 2010 server over RPC/HTTP.
What I have tried:
- Safe mode
- Creating new outlook profile
- Uninstalling and reinstalling Office
- Uninstalling, manually cleaning out registry, profile, and all file system traces of outlook, then reinstalling
I'll post the event logs I have below. Sometimes they point to d3d11.dll which I thought was odd. I'm actually quite an avid gamer, and everything runs on this box fine (bf3, xcom, Far cry 3 etc.).
Would appreciate any ideas!
Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: d3d11.dll, version: 6.2.9200.16420, time stamp: 0x505a95af
Exception code: 0xc0000005
Fault offset: 0x0000428d
Faulting process id: 0x32a8
Faulting application start time: 0x01cdf2acc564375a
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
Report Id: f71c509d-5ea0-11e2-be7e-14dae9097524
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0982f724
Faulting process id: 0x2570
Faulting application start time: 0x01cdf2ac8cf00564
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: unknown
Report Id: ff697916-5e9f-11e2-be7e-14dae9097524
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: d3d11.dll, version: 6.2.9200.16420, time stamp: 0x505a95af
Exception code: 0xc0000005
Fault offset: 0x0000429b
Faulting process id: 0x2e14
Faulting application start time: 0x01cdf2abb73a15da
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
Report Id: bbc9201a-5e9f-11e2-be7e-14dae9097524
Faulting package full name:
Faulting package-relative application ID:
Continue reading...
Windows 8 Pro
i7 2700k, 8GB
Very confused as to where to go with this one.
I have Office 2013 Pro Plus installed on a number of machines. It runs fine on all except this one.
The issue is that Outlook will crash either on startup or within a few mouse clicks, Safe mode behaves the same.
I am connecting to an Exchange 2010 server over RPC/HTTP.
What I have tried:
- Safe mode
- Creating new outlook profile
- Uninstalling and reinstalling Office
- Uninstalling, manually cleaning out registry, profile, and all file system traces of outlook, then reinstalling
I'll post the event logs I have below. Sometimes they point to d3d11.dll which I thought was odd. I'm actually quite an avid gamer, and everything runs on this box fine (bf3, xcom, Far cry 3 etc.).
Would appreciate any ideas!
Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: d3d11.dll, version: 6.2.9200.16420, time stamp: 0x505a95af
Exception code: 0xc0000005
Fault offset: 0x0000428d
Faulting process id: 0x32a8
Faulting application start time: 0x01cdf2acc564375a
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
Report Id: f71c509d-5ea0-11e2-be7e-14dae9097524
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x0982f724
Faulting process id: 0x2570
Faulting application start time: 0x01cdf2ac8cf00564
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: unknown
Report Id: ff697916-5e9f-11e2-be7e-14dae9097524
Faulting package full name:
Faulting package-relative application ID:
Faulting application name: OUTLOOK.EXE, version: 15.0.4420.1017, time stamp: 0x506734e2
Faulting module name: d3d11.dll, version: 6.2.9200.16420, time stamp: 0x505a95af
Exception code: 0xc0000005
Fault offset: 0x0000429b
Faulting process id: 0x2e14
Faulting application start time: 0x01cdf2abb73a15da
Faulting application path: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Windows\SYSTEM32\d3d11.dll
Report Id: bbc9201a-5e9f-11e2-be7e-14dae9097524
Faulting package full name:
Faulting package-relative application ID:
Continue reading...