Outlook 2013 crash

[AlanG2015]

Users reported that outlook 2013 crashes randomly. The backup end is Exchange 2016. what could be the reason?


Log Name: Application
Source: Application Error
Date: 11/9/2017 7:19:51 AM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: branch-ks-314.domain-msi.local
Description:
Faulting application name: OUTLOOK.EXE, version: 15.0.4971.1000, time stamp: 0x59b79d0c
Faulting module name: OUTLOOK.EXE, version: 15.0.4971.1000, time stamp: 0x59b79d0c
Exception code: 0xc0000005
Fault offset: 0x00000000000d7462
Faulting process id: 0x598
Faulting application start time: 0x01d359588e2a0c8a
Faulting application path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Faulting module path: C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE
Report Id: 6e18a972-c561-11e7-827c-6a882ad94aff
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2017-11-09T15:19:51.000000000Z" />
<EventRecordID>8430</EventRecordID>
<Channel>Application</Channel>
<Computer>branch-ks-314.domain-msi.local</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.4971.1000</Data>
<Data>59b79d0c</Data>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.4971.1000</Data>
<Data>59b79d0c</Data>
<Data>c0000005</Data>
<Data>00000000000d7462</Data>
<Data>598</Data>
<Data>01d359588e2a0c8a</Data>
<Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
<Data>C:\Program Files\Microsoft Office\Office15\OUTLOOK.EXE</Data>
<Data>6e18a972-c561-11e7-827c-6a882ad94aff</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>

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