N
Nick Spierings
Guest
Hi all,
I've been trying to find a way to let Microsoft know there could be a bug in one of their patches.
It seems way to difficult to find a direction to mention it. So I will post it here.
In our enviroment (Windows 10, 1709 enterprise - Exchange 2010 - Office 2013) we noticed strange outlook 2013 crashes the last month.
It happened when users tried to open certain email messages.
After analyzing it seems that it where all RTF formed messages. Within it manual altered signatures. Tables, hyperlinks, embeded images etc.
I didn't find the exact thing which caused this. I've been altering the RTF code but without succes to point to the error.
That would be great to find a solution.
I've tested several patch levels of Outlook to see if that matters.
Well, it doesn't. So i've tried every Windows update we've gto from December 2018.
When uninstalling KB4461594 (security update for Word 2013 from 8 january 2019)the problem went away.
And the other way when installing KB4461594 the problem is there again.
Here is the application error from outlook:
Logboeknaam: Application
Bron: Application Error
Datum: 21-2-2019 16:30:41
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau: Fout
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: .......
Beschrijving:
Naam van toepassing met fout: OUTLOOK.EXE, versie: 15.0.5111.1000, tijdstempel: 0x5c421cd6
Naam van module met fout: mso.dll, versie: 15.0.5111.1000, tijdstempel: 0x5c421fe7
Uitzonderingscode: 0xc0000602
Foutmarge: 0x011ea362
Id van proces met fout: 0x222c
Starttijd van toepassing met fout: 0x01d4c9fa57ee7430
Pad naar toepassing met fout: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Pad naar module met fout: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
Rapport-id: 1035d3fd-a617-455d-b16c-0d0eeb73d767
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-02-21T15:30:41.280474500Z" />
<EventRecordID>118258</EventRecordID>
<Channel>Application</Channel>
<Computer>......</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.5111.1000</Data>
<Data>5c421cd6</Data>
<Data>mso.dll</Data>
<Data>15.0.5111.1000</Data>
<Data>5c421fe7</Data>
<Data>c0000602</Data>
<Data>011ea362</Data>
<Data>222c</Data>
<Data>01d4c9fa57ee7430</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
<Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll</Data>
<Data>1035d3fd-a617-455d-b16c-0d0eeb73d767</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Hopefully this will help others.
With kind Regards,
Nick
Continue reading...
I've been trying to find a way to let Microsoft know there could be a bug in one of their patches.
It seems way to difficult to find a direction to mention it. So I will post it here.
In our enviroment (Windows 10, 1709 enterprise - Exchange 2010 - Office 2013) we noticed strange outlook 2013 crashes the last month.
It happened when users tried to open certain email messages.
After analyzing it seems that it where all RTF formed messages. Within it manual altered signatures. Tables, hyperlinks, embeded images etc.
I didn't find the exact thing which caused this. I've been altering the RTF code but without succes to point to the error.
That would be great to find a solution.
I've tested several patch levels of Outlook to see if that matters.
Well, it doesn't. So i've tried every Windows update we've gto from December 2018.
When uninstalling KB4461594 (security update for Word 2013 from 8 january 2019)the problem went away.
And the other way when installing KB4461594 the problem is there again.
Here is the application error from outlook:
Logboeknaam: Application
Bron: Application Error
Datum: 21-2-2019 16:30:41
Gebeurtenis-id:1000
Taakcategorie: (100)
Niveau: Fout
Trefwoorden: Klassiek
Gebruiker: n.v.t.
Computer: .......
Beschrijving:
Naam van toepassing met fout: OUTLOOK.EXE, versie: 15.0.5111.1000, tijdstempel: 0x5c421cd6
Naam van module met fout: mso.dll, versie: 15.0.5111.1000, tijdstempel: 0x5c421fe7
Uitzonderingscode: 0xc0000602
Foutmarge: 0x011ea362
Id van proces met fout: 0x222c
Starttijd van toepassing met fout: 0x01d4c9fa57ee7430
Pad naar toepassing met fout: C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE
Pad naar module met fout: C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll
Rapport-id: 1035d3fd-a617-455d-b16c-0d0eeb73d767
Volledige pakketnaam met fout:
Relatieve toepassings-id van pakket met fout:
Gebeurtenis-XML:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-02-21T15:30:41.280474500Z" />
<EventRecordID>118258</EventRecordID>
<Channel>Application</Channel>
<Computer>......</Computer>
<Security />
</System>
<EventData>
<Data>OUTLOOK.EXE</Data>
<Data>15.0.5111.1000</Data>
<Data>5c421cd6</Data>
<Data>mso.dll</Data>
<Data>15.0.5111.1000</Data>
<Data>5c421fe7</Data>
<Data>c0000602</Data>
<Data>011ea362</Data>
<Data>222c</Data>
<Data>01d4c9fa57ee7430</Data>
<Data>C:\Program Files (x86)\Microsoft Office\Office15\OUTLOOK.EXE</Data>
<Data>C:\Program Files (x86)\Common Files\Microsoft Shared\Office15\mso.dll</Data>
<Data>1035d3fd-a617-455d-b16c-0d0eeb73d767</Data>
<Data>
</Data>
<Data>
</Data>
</EventData>
</Event>
Hopefully this will help others.
With kind Regards,
Nick
Continue reading...