Outlook 2013 changes picture width to 5%

[Tino Stapelbroek]

Our customers uses OnePlus android smartphones (OnePlus 3 and 6), on these phones they use the outlook app. The pictures they make are sent to a Outlook 2013 client. Somehow these images get squashed to 5% width (hight is ok). We tested with a outlook 2016 and 365 pro plus client (other customer) and there are no problems with the image sizing. You can save the picture and view its normal size in other tools. Other customers with the older office 2013 have the same behavior with the sizing.

The native outlook app on the phones resizes the photo itself, in the outlook app the resize image option seems to do nothing, also on mij samsung s10 the resize option doesn't resize the photo. Pictures mad from my s9 doesn't have any problems with sending it from the outlook app to a Outlook 2013 client, no image resizing there.

If i save the picture from the outlook 2013 client and insert it again and mail it to myself it seems to be fine.

I think its an office 2013 design thing (maximum image sizes to view in outlook 2013 client), anyone can confirm this? or is there a known solution so that outlook 2013 doesn't squash the image.

(I have no pictures available, my account isnt verified yet)

i hope they get to office 2016/365 soon.

Thanks in Advance,

Tino.

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