Outlook 2010 shuts down when clicking on reply button

[nigelruss]

Hi


I have a copy of Outlook 2010 running on windows 10 . Been working fine until about 2 days ago. Now when you try to reply to an email outlook shuts down. Forward button works OK. I have disables all add-in and it makes no difference. I get the following 2 errors in event viewer. I hope this helps in pinpointing the problem. All windows updates have been applied to the laptop


Regards


Nigel


Log Name: Application

Source: Application Error

Date: 4/16/2019 8:41:06 AM

Event ID: 1000

Task Category: (100)

Level: Error

Keywords: Classic

User: N/A

Computer: LAPTOP-3O1IR0S1

Description:

Faulting application name: OUTLOOK.EXE, version: 14.0.7230.5000, time stamp: 0x5c673b81

Faulting module name: KERNELBASE.dll, version: 10.0.17763.404, time stamp: 0x3424aead

Exception code: 0xe0434352

Fault offset: 0x0011c6f2

Faulting process id: 0x10a8

Faulting application start time: 0x01d4f427b341b733

Faulting application path: C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: c553adf8-fdd9-42c5-94fc-a018bedbf6eb

Faulting package full name:

Faulting package-relative application ID:

Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name="Application Error" />

<EventID Qualifiers="0">1000</EventID>

<Level>2</Level>

<Task>100</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-04-16T07:41:06.914757500Z" />

<EventRecordID>758</EventRecordID>

<Channel>Application</Channel>

<Computer>LAPTOP-3O1IR0S1</Computer>

<Security />

</System>

<EventData>

<Data>OUTLOOK.EXE</Data>

<Data>14.0.7230.5000</Data>

<Data>5c673b81</Data>

<Data>KERNELBASE.dll</Data>

<Data>10.0.17763.404</Data>

<Data>3424aead</Data>

<Data>e0434352</Data>

<Data>0011c6f2</Data>

<Data>10a8</Data>

<Data>01d4f427b341b733</Data>

<Data>C:\Program Files (x86)\Microsoft Office\Office14\OUTLOOK.EXE</Data>

<Data>C:\WINDOWS\System32\KERNELBASE.dll</Data>

<Data>c553adf8-fdd9-42c5-94fc-a018bedbf6eb</Data>

<Data>

</Data>

<Data>

</Data>

</EventData>

</Event>



Log Name: Application

Source: .NET Runtime

Date: 4/16/2019 8:41:06 AM

Event ID: 1026

Task Category: None

Level: Error

Keywords: Classic

User: N/A

Computer: LAPTOP-3O1IR0S1

Description:

Application: OUTLOOK.EXE

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Runtime.InteropServices.COMException

at Redemption.IRDOSession.set_MAPIOBJECT(System.Object)

at Egress.Sdx.Office.Outlook.Internal.RecipientExpander.Expand(Microsoft.Office.Interop.Outlook.MailItem, System.Nullable`1<System.TimeSpan>, Boolean)

at Egress.Sdx.Office.Outlook.Internal.RecipientExpander+<>c__DisplayClass12_0.<ExpandAsync>b__0(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()





Event Xml:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

<System>

<Provider Name=".NET Runtime" />

<EventID Qualifiers="0">1026</EventID>

<Level>2</Level>

<Task>0</Task>

<Keywords>0x80000000000000</Keywords>

<TimeCreated SystemTime="2019-04-16T07:41:06.801909200Z" />

<EventRecordID>757</EventRecordID>

<Channel>Application</Channel>

<Computer>LAPTOP-3O1IR0S1</Computer>

<Security />

</System>

<EventData>

<Data>Application: OUTLOOK.EXE

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.Runtime.InteropServices.COMException

at Redemption.IRDOSession.set_MAPIOBJECT(System.Object)

at Egress.Sdx.Office.Outlook.Internal.RecipientExpander.Expand(Microsoft.Office.Interop.Outlook.MailItem, System.Nullable`1&lt;System.TimeSpan&gt;, Boolean)

at Egress.Sdx.Office.Outlook.Internal.RecipientExpander+&lt;&gt;c__DisplayClass12_0.&lt;ExpandAsync&gt;b__0(System.Object)

at System.Threading.QueueUserWorkItemCallback.WaitCallback_Context(System.Object)

at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)

at System.Threading.QueueUserWorkItemCallback.System.Threading.IThreadPoolWorkItem.ExecuteWorkItem()

at System.Threading.ThreadPoolWorkQueue.Dispatch()

at System.Threading._ThreadPoolWaitCallback.PerformWaitCallback()



</Data>

</EventData>

</Event>

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