S
sitstay
Guest
Good morning -
I'm running Windows 7 with Office 2010. Outlook is version 14.0.4760.1000 (32-bit).
I have an additional mailbox that I open, and that mailbox is shared with other people. Once a month, one of the other people creates a folder in the mailbox, and adds subfolders to that folder, and puts mail in those subfolders. When I upgraded from Office 2007 to Office 2010 last month, all of the created folders in the additional mailbox were visible and usable in Outlook 2010.
The other day, a new folder and subfolders were created. I am able to see the new folder in Outlook 2010, but I can't see any of the subfolders or messages therein. The new folder I see doesn't allow for expansion at all.
I CAN see the new folder, subfolders and messages if I view the mailbox in Outlook 2007 or through OWA.
I've tried opening and closing outlook, using Send/Receive All Folders, rebooting my machine, but haven't had any luck getting subfolders of the newly created folder to appear in Outlook 2010.
Does anyone have any suggestions for other things to try?
Thanks.
Continue reading...
I'm running Windows 7 with Office 2010. Outlook is version 14.0.4760.1000 (32-bit).
I have an additional mailbox that I open, and that mailbox is shared with other people. Once a month, one of the other people creates a folder in the mailbox, and adds subfolders to that folder, and puts mail in those subfolders. When I upgraded from Office 2007 to Office 2010 last month, all of the created folders in the additional mailbox were visible and usable in Outlook 2010.
The other day, a new folder and subfolders were created. I am able to see the new folder in Outlook 2010, but I can't see any of the subfolders or messages therein. The new folder I see doesn't allow for expansion at all.
I CAN see the new folder, subfolders and messages if I view the mailbox in Outlook 2007 or through OWA.
I've tried opening and closing outlook, using Send/Receive All Folders, rebooting my machine, but haven't had any luck getting subfolders of the newly created folder to appear in Outlook 2010.
Does anyone have any suggestions for other things to try?
Thanks.
Continue reading...