Optical Drive Reads Data Once and Won't Again Until Restart

[Microsoft Windows]

I am currently seeing numerous tickets come in about people not being able to use their DVD/CD-ROM drive. I initially started by restarting the computer and inserting a DVD into the drive. The D:\ drive shows the name of the DVD I have inserted, and I can play the DVD. I then eject the DVD and reinsert it. The D:\ drive shows a disk is inserted, but I no longer get the name of the DVD. File Explorer shows that the disc is blank. The same thing happens if I insert a data CD. If I do any of the following, the drive will work one time, and one more time only, until one of these things are

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