R
RugbyFan05
Guest
Hello,
I am supporting a client who has an on-premise Exchange 2016 server and is having Outlook connection issues for the past 10 months. So far I have had no luck with Microsoft Support. The company I work for is a Microsoft Partner. There are 2 users having this issue, but other users do not use Outlook as often as the owners so there could be more.
The clients Outlook 2016 disconnects at random times. An Outlook Offline notification appears in the bottom right hand corner. Accessing Public Folders or Sending/Receiving is not possible. Restating Outlook numerous times does not force a connection. It seems to reconnect on it's own. Once sending and receiving is possible, Public Folders can remain inaccessible for extended periods of time.
We have upgraded the users PC's and installed the latest version of Office Professional 2016 with the latest Office (Office 16.0.42661.1001) and Windows (Windows 10) updates. Exchange 2016 has been patched with the latest Cumulative Update. Despite replacing the PC's, we have cleared their Outlook profiles, PST and OST files. Disabling Cache Mode is of no benefit, we have also tried re-profiling the users. PC has has the latest BIOS update.
Understandably, the users have had enough of fault finding but wants the problem fix. I have enabled Outlook logging and below is the the only code with errors in the OPMLog.log file. I am not sure what to look for in the other log files.
Any help on resolving this problem would be most appreciated.
Thank you in advance.
_______________________________________________________________________________
Windows Application Event Log
Log Name: Application
Source: Outlook
Event ID: 19
Level: Information
Event Data:
Rpc call (EcDoRpcExt) on transport (unknown) to server (https://spw-***-ex-001.s*****.com.au/mapi/emsmdb/?MailboxId=e1a4ab75-3971-4f00-8d6f-a1e956b6da30@s*****.com.au) failed with error code (6ba) after waiting (109) ms; eeInfo (none).
**** Added for privacy
_______________________________________________________________________________
OPMLog.log
2018.03.19 15:49:27 HELPER::Initialize called
2018.03.19 15:49:27 Initializing: Finding a Transport
2018.03.19 15:49:27 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2018.03.19 15:49:27 MAPI Status: (-- -- ---/--- -- ---)
2018.03.19 15:49:27 MAPI XP Call: TransportLogon, hr = 0x00000000
2018.03.19 15:49:27 Initializing: Found a transport, Error code = 0x00000000
2018.03.19 15:49:27 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1
2018.03.19 15:49:27 MAPI Status: (IN -- ---/OUT -- ---)
2018.03.19 15:49:27 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000
2018.03.19 15:49:27 HELPER::Initialize done, Error code = 0x00000000
2018.03.19 15:49:27 HELPER::GetCapabilities called, Error code = 0x00000000
2018.03.19 15:53:52 c.y****@*****.com.au: Synch operation started (flags = 00000001)
2018.03.19 15:53:52 c.y****@*****.com.au: UploadItems: 1 messages to send
2018.03.19 15:53:52 EXECUTING Put MAPI TASK
2018.03.19 15:53:53 Starting the Spooling Cycle
2018.03.19 15:53:53 MAPI Status: (IN -- ---/OUT fl ---)
2018.03.19 15:53:53 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2018.03.19 15:53:53 Sending one message
2018.03.19 15:53:53 Progress: Sending message 'RE: Dos***** Invoice update' (size 47.02 KBytes)
2018.03.19 15:53:53 MAPI Status: (IN -- ---/OUT fl act)
2018.03.19 15:53:53 MAPI Status: (IN -- ---/OUT fl ---)
2018.03.19 15:53:53 MAPI XP Call: SubmitMessage, hr = 0x00000000
2018.03.19 15:53:53 MAPI XP Call: EndMessage, hr = 0x00000000
2018.03.19 15:53:53 FINISHED MAPI TASK
2018.03.19 15:53:53 c.y****@*****.com.au: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2018.03.19 15:53:53 c.y****@*****.com.au: Synch operation completed
2018.03.19 15:53:53 Sending done, Error code = 0x00000000
2018.03.19 15:53:53 Sending done, Error code = 0x8004010f
2018.03.19 15:53:53 MAPI Status: (IN -- ---/OUT -- ---)
2018.03.19 15:53:53 Finishing the Spooling Cycle, Error code = 0x00000000
2018.03.19 15:54:53 HELPER::Uninitialize called
2018.03.19 15:54:53 MAPI Status: (-- -- ---/--- -- ---)
2018.03.19 15:54:53 MAPI XP Call: TransportNotify(END_IN|END_OUT), hr = 0x00000000
2018.03.19 15:54:53 MAPI XP Call: TransportLogoff in EMSMDB.DLL, hr = 0x00000000
2018.03.19 15:54:53 MAPI XP Call: Shutdown, hr = 0x00000000
2018.03.20 12:13:10 c.y****@*****.com.au: Synch operation started (flags = 00000001)
2018.03.20 12:13:10 c.y****@*****.com.au: UploadItems: 1 messages to send
2018.03.20 12:13:10 EXECUTING Put MAPI TASK
2018.03.20 12:13:11 Starting the Spooling Cycle
2018.03.20 12:13:11 MAPI Status: (IN -- ---/OUT fl ---)
2018.03.20 12:13:11 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2018.03.20 12:13:11 Sending one message
2018.03.20 12:13:11 Progress: Sending message 'RE: Ticket # 963107 / Speedwell eBusiness Solutions / Netwo...' (size 37.30 KBytes)
2018.03.20 12:13:11 MAPI Status: (IN -- ---/OUT fl act)
2018.03.20 12:13:11 MAPI Status: (IN -- ---/OUT fl ---)
2018.03.20 12:13:11 MAPI XP Call: SubmitMessage, hr = 0x00000000
2018.03.20 12:13:11 MAPI XP Call: EndMessage, hr = 0x00000000
2018.03.20 12:13:11 FINISHED MAPI TASK
2018.03.20 12:13:11 c.y****@*****.com.au: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2018.03.20 12:13:11 c.y****@*****.com.au: Synch operation completed
2018.03.20 12:13:11 Sending done, Error code = 0x00000000
2018.03.20 12:13:11 Sending done, Error code = 0x8004010f
2018.03.20 12:13:11 MAPI Status: (IN -- ---/OUT -- ---)
2018.03.20 12:13:11 Finishing the Spooling Cycle, Error code = 0x00000000
2018.03.20 12:13:17 HELPER::Uninitialize called
2018.03.20 12:13:17 MAPI Status: (-- -- ---/--- -- ---)
2018.03.20 12:13:17 MAPI XP Call: TransportNotify(END_IN|END_OUT), hr = 0x00000000
2018.03.20 12:13:17 MAPI XP Call: TransportLogoff in EMSMDB.DLL, hr = 0x00000000
2018.03.20 12:13:17 MAPI XP Call: Shutdown, hr = 0x00000000
2018.03.20 12:13:17 Resource manager terminated
2018.03.20 12:13:20 <<<< Logging Started (level is LTF_TRACE) >>>>
2018.03.20 12:13:20 HELPER::Initialize called
2018.03.20 12:13:20 Initializing: Finding a Transport
2018.03.20 12:13:20 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2018.03.20 12:13:21 MAPI Status: (-- -- ---/--- -- ---)
2018.03.20 12:13:21 MAPI XP Call: TransportLogon, hr = 0x00000000
2018.03.20 12:13:21 Initializing: Found a transport, Error code = 0x00000000
2018.03.20 12:13:21 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1
2018.03.20 12:13:21 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000
2018.03.20 12:13:21 HELPER::Initialize done, Error code = 0x00000000
2018.03.20 12:13:21 HELPER::GetCapabilities called, Error code = 0x00000000
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I am supporting a client who has an on-premise Exchange 2016 server and is having Outlook connection issues for the past 10 months. So far I have had no luck with Microsoft Support. The company I work for is a Microsoft Partner. There are 2 users having this issue, but other users do not use Outlook as often as the owners so there could be more.
The clients Outlook 2016 disconnects at random times. An Outlook Offline notification appears in the bottom right hand corner. Accessing Public Folders or Sending/Receiving is not possible. Restating Outlook numerous times does not force a connection. It seems to reconnect on it's own. Once sending and receiving is possible, Public Folders can remain inaccessible for extended periods of time.
We have upgraded the users PC's and installed the latest version of Office Professional 2016 with the latest Office (Office 16.0.42661.1001) and Windows (Windows 10) updates. Exchange 2016 has been patched with the latest Cumulative Update. Despite replacing the PC's, we have cleared their Outlook profiles, PST and OST files. Disabling Cache Mode is of no benefit, we have also tried re-profiling the users. PC has has the latest BIOS update.
Understandably, the users have had enough of fault finding but wants the problem fix. I have enabled Outlook logging and below is the the only code with errors in the OPMLog.log file. I am not sure what to look for in the other log files.
Any help on resolving this problem would be most appreciated.
Thank you in advance.
_______________________________________________________________________________
Windows Application Event Log
Log Name: Application
Source: Outlook
Event ID: 19
Level: Information
Event Data:
Rpc call (EcDoRpcExt) on transport (unknown) to server (https://spw-***-ex-001.s*****.com.au/mapi/emsmdb/?MailboxId=e1a4ab75-3971-4f00-8d6f-a1e956b6da30@s*****.com.au) failed with error code (6ba) after waiting (109) ms; eeInfo (none).
**** Added for privacy
_______________________________________________________________________________
OPMLog.log
2018.03.19 15:49:27 HELPER::Initialize called
2018.03.19 15:49:27 Initializing: Finding a Transport
2018.03.19 15:49:27 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2018.03.19 15:49:27 MAPI Status: (-- -- ---/--- -- ---)
2018.03.19 15:49:27 MAPI XP Call: TransportLogon, hr = 0x00000000
2018.03.19 15:49:27 Initializing: Found a transport, Error code = 0x00000000
2018.03.19 15:49:27 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1
2018.03.19 15:49:27 MAPI Status: (IN -- ---/OUT -- ---)
2018.03.19 15:49:27 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000
2018.03.19 15:49:27 HELPER::Initialize done, Error code = 0x00000000
2018.03.19 15:49:27 HELPER::GetCapabilities called, Error code = 0x00000000
2018.03.19 15:53:52 c.y****@*****.com.au: Synch operation started (flags = 00000001)
2018.03.19 15:53:52 c.y****@*****.com.au: UploadItems: 1 messages to send
2018.03.19 15:53:52 EXECUTING Put MAPI TASK
2018.03.19 15:53:53 Starting the Spooling Cycle
2018.03.19 15:53:53 MAPI Status: (IN -- ---/OUT fl ---)
2018.03.19 15:53:53 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2018.03.19 15:53:53 Sending one message
2018.03.19 15:53:53 Progress: Sending message 'RE: Dos***** Invoice update' (size 47.02 KBytes)
2018.03.19 15:53:53 MAPI Status: (IN -- ---/OUT fl act)
2018.03.19 15:53:53 MAPI Status: (IN -- ---/OUT fl ---)
2018.03.19 15:53:53 MAPI XP Call: SubmitMessage, hr = 0x00000000
2018.03.19 15:53:53 MAPI XP Call: EndMessage, hr = 0x00000000
2018.03.19 15:53:53 FINISHED MAPI TASK
2018.03.19 15:53:53 c.y****@*****.com.au: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2018.03.19 15:53:53 c.y****@*****.com.au: Synch operation completed
2018.03.19 15:53:53 Sending done, Error code = 0x00000000
2018.03.19 15:53:53 Sending done, Error code = 0x8004010f
2018.03.19 15:53:53 MAPI Status: (IN -- ---/OUT -- ---)
2018.03.19 15:53:53 Finishing the Spooling Cycle, Error code = 0x00000000
2018.03.19 15:54:53 HELPER::Uninitialize called
2018.03.19 15:54:53 MAPI Status: (-- -- ---/--- -- ---)
2018.03.19 15:54:53 MAPI XP Call: TransportNotify(END_IN|END_OUT), hr = 0x00000000
2018.03.19 15:54:53 MAPI XP Call: TransportLogoff in EMSMDB.DLL, hr = 0x00000000
2018.03.19 15:54:53 MAPI XP Call: Shutdown, hr = 0x00000000
2018.03.20 12:13:10 c.y****@*****.com.au: Synch operation started (flags = 00000001)
2018.03.20 12:13:10 c.y****@*****.com.au: UploadItems: 1 messages to send
2018.03.20 12:13:10 EXECUTING Put MAPI TASK
2018.03.20 12:13:11 Starting the Spooling Cycle
2018.03.20 12:13:11 MAPI Status: (IN -- ---/OUT fl ---)
2018.03.20 12:13:11 MAPI XP Call: FlushQueues, hr = 0x00000000, ulFlushFlags = 0x0000001a
2018.03.20 12:13:11 Sending one message
2018.03.20 12:13:11 Progress: Sending message 'RE: Ticket # 963107 / Speedwell eBusiness Solutions / Netwo...' (size 37.30 KBytes)
2018.03.20 12:13:11 MAPI Status: (IN -- ---/OUT fl act)
2018.03.20 12:13:11 MAPI Status: (IN -- ---/OUT fl ---)
2018.03.20 12:13:11 MAPI XP Call: SubmitMessage, hr = 0x00000000
2018.03.20 12:13:11 MAPI XP Call: EndMessage, hr = 0x00000000
2018.03.20 12:13:11 FINISHED MAPI TASK
2018.03.20 12:13:11 c.y****@*****.com.au: ReportStatus: RSF_COMPLETED, hr = 0x00000000
2018.03.20 12:13:11 c.y****@*****.com.au: Synch operation completed
2018.03.20 12:13:11 Sending done, Error code = 0x00000000
2018.03.20 12:13:11 Sending done, Error code = 0x8004010f
2018.03.20 12:13:11 MAPI Status: (IN -- ---/OUT -- ---)
2018.03.20 12:13:11 Finishing the Spooling Cycle, Error code = 0x00000000
2018.03.20 12:13:17 HELPER::Uninitialize called
2018.03.20 12:13:17 MAPI Status: (-- -- ---/--- -- ---)
2018.03.20 12:13:17 MAPI XP Call: TransportNotify(END_IN|END_OUT), hr = 0x00000000
2018.03.20 12:13:17 MAPI XP Call: TransportLogoff in EMSMDB.DLL, hr = 0x00000000
2018.03.20 12:13:17 MAPI XP Call: Shutdown, hr = 0x00000000
2018.03.20 12:13:17 Resource manager terminated
2018.03.20 12:13:20 <<<< Logging Started (level is LTF_TRACE) >>>>
2018.03.20 12:13:20 HELPER::Initialize called
2018.03.20 12:13:20 Initializing: Finding a Transport
2018.03.20 12:13:20 MAPI XP Call: XPProviderInit in EMSMDB.DLL, hr = 0x00000000
2018.03.20 12:13:21 MAPI Status: (-- -- ---/--- -- ---)
2018.03.20 12:13:21 MAPI XP Call: TransportLogon, hr = 0x00000000
2018.03.20 12:13:21 Initializing: Found a transport, Error code = 0x00000000
2018.03.20 12:13:21 MAPI XP Call: AddressTypes, hr = 0x00000000, cAddrs = 3, cUids = 1
2018.03.20 12:13:21 MAPI XP Call: TransportNotify(BEGIN_IN|BEGIN_OUT), hr = 0x00000000
2018.03.20 12:13:21 HELPER::Initialize done, Error code = 0x00000000
2018.03.20 12:13:21 HELPER::GetCapabilities called, Error code = 0x00000000
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