One Drive says I'm 954% over my limit!

[Windows Server]

All files to be deleted this August; I tried looking at what happened & discovered I have 2 One Drives mixed up from old school account and a newer account when I got a new computer; asked for customer service human; given a form to fill out; they called me & hung up! Nothing I have tried gets close to what I need done. The old account has one name from over 10 years ago. The newer one is the email and account I use. I thought all this time I had plenty of room in One Drive. One help says I need to give my social security number to get into the old account. Nope! Then also, it says I

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