Office365 Pro Plus - ClickToRun version 16.0.9126.2295 - Skipping download due to network cost for major version 16

  • Thread starter Thread starter Raly13
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Raly13

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Hi Guys,

Can someone help me with the update logs below. Office update failing.

Timestamp Process TID Area Category EventID Level Message Correlation
11/01/2018 15:36:34.070 OFFICECL (0x5e4) 0x33c4 Telemetry Rules Engine b0on0 Medium initAudienceMetadata.enter
11/01/2018 15:36:34.070 OFFICECL (0x5e4) 0x33c4 Telemetry Rules Engine b0on1 Medium initAudienceMetadata.exit
11/01/2018 15:36:34.079 OFFICECL (0x5e4) 0xd54 Click-To-Run General Telemetry aqkhc Medium InitLogging {"MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "16.0.9126.2295", "ContextData": "{\"AppVVersion\":\"5.1.135\",\"Bitness\":\"64\",\"CommandLine\":\"/update\",\"ExeVer\":\"16.0.9126.2295\",\"IntegrityLevel\":\"0x4000\",\"Locale\":\"1033\",\"ModulePath\":\"C:\\\\Program Files\\\\Common Files\\\\Microsoft Shared\\\\ClickToRun\\\\Updates\\\\16.0.9126.2295\\\\OfficeClickToRun.exe\",\"OSVersion\":\"10.0\",\"ProcessType\":\"OfficeClickToRun\",\"ProcessorArch\":\"9\",\"ProductType\":\"1\",\"SecuritySessionId\":\"0\"}"}
11/01/2018 15:36:34.079 OFFICECL (0x5e4) 0xd54 Click-To-Run General Telemetry bexde Medium ::wWinMain {"MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "0.0.0.0", "C2RClientVer": "16.0.9126.2295", "ContextData": "Startup complete. {'LibletsTimeSpent':'16','LoggingTimeSpent':'15','TimeSpent':'31'}"}
11/01/2018 15:36:34.079 OFFICECL (0x5e4) 0xd54 Click-To-Run az405 Medium ScenarioSettings::FillScenarioParameter - Update mode context starting: /update
11/01/2018 15:36:34.079 OFFICECL (0x5e4) 0xd54 Click-To-Run annt7 Medium ProcessPool::Initialize - Initializing Main Process Pool
11/01/2018 15:36:34.079 OFFICECL (0x5e4) 0xd54 Click-To-Run az400 Medium UpdateProcessPool::DoInitialize - Initializing Update Process Pool
11/01/2018 15:36:34.079 OFFICECL (0x5e4) 0xd54 Click-To-Run anntv Medium ConfigurationManager::Initialize - Initializing ConfigurationManager
11/01/2018 15:36:34.079 OFFICECL (0x5e4) 0xd54 Click-To-Run General Telemetry azfeb Medium ConfigurationManager::Initialize {"MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "16.0.9126.2275", "C2RClientVer": "16.0.9126.2295", "ContextData": "Initialize"}
11/01/2018 15:36:34.079 OFFICECL (0x5e4) 0xd54 Click-To-Run bduv7 Medium ConfigurationManager::PopulateInitialConfigurationSettings {"MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "16.0.9126.2275", "C2RClientVer": "16.0.9126.2295", "ContextData": "Populating initial configuration settings"}
11/01/2018 15:36:34.079 OFFICECL (0x5e4) 0xd54 Click-To-Run annt4 Medium Pipeline::Initialize - Initializing pipeline with PipelineServerName: "UpdatePipeline"
11/01/2018 15:36:34.251 OFFICECL (0x5e4) 0xd54 Click-To-Run General Telemetry bexdb Medium Pipeline::Initialize {"MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "16.0.9126.2275", "C2RClientVer": "16.0.9126.2295", "ContextData": "Pipeline initialized"}
11/01/2018 15:36:34.251 OFFICECL (0x5e4) 0xd54 Click-To-Run annto Medium ApiServer::Initialize - Initializing ApiServer for endpoint: C2RClientAPI_Server_Update16
11/01/2018 15:36:34.251 OFFICECL (0x5e4) 0xd54 Click-To-Run annuz Medium TaskFactory::TryLoadScenario - Start loading UPDATE scenario
11/01/2018 15:36:34.251 OFFICECL (0x5e4) 0xd54 Click-To-Run annu0 Medium TaskFactory::TryLoadScenario - Loading UPDATE scenario is successful
11/01/2018 15:36:34.251 OFFICECL (0x5e4) 0xd54 Click-To-Run apfr3 Medium ExecutionContext::TryWaitOnExecutingScenarioCompletionOrCustomEvent - Waiting for scenario completion event.
11/01/2018 15:36:34.501 OFFICECL (0x5e4) 0x26e8 Click-To-Run anntr Medium ::QueueTaskItem (ApiServer) - Received request to queue task item with id: {EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5}
11/01/2018 15:36:34.501 OFFICECL (0x5e4) 0x26e8 Click-To-Run annua Medium ProcessPool::QueueTaskItem - Task UPDATEDOWNLOAD:{EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5} is being scheduled to run in this process
11/01/2018 15:36:34.501 OFFICECL (0x5e4) 0x3cf0 Click-To-Run Task Telemetry aqvpf Medium Task::Execute {"ScenarioInstanceId": "B6A55055-0145-413C-B59E-433B51C76962", "TaskId": "EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5", "TaskType": "UPDATEDOWNLOAD:{EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5}", "TaskState": 1, "Scenario": "UPDATE", "InstallID": "ECB6345A-27AA-4D62-8D5B-7E15231D8D7E", "ScenarioSubType": "User", "SourceType": "CDN", "MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "16.0.9126.2275", "C2RClientVer": "16.0.9126.2295", "ContextData": "Starting task {'Attempt':'1'}"}
11/01/2018 15:36:34.547 OFFICECL (0x5e4) 0x3cf0 Click-To-Run Task Telemetry a1s3c Medium TaskUpdateDownload::ShouldPackageUpdateWaitDueToNetworkCost {"ScenarioInstanceId": "B6A55055-0145-413C-B59E-433B51C76962", "TaskId": "EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5", "TaskType": "UPDATEDOWNLOAD:{EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5}", "TaskState": 1, "Scenario": "UPDATE", "InstallID": "ECB6345A-27AA-4D62-8D5B-7E15231D8D7E", "ScenarioSubType": "User", "SourceType": "CDN", "MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "16.0.9126.2275", "C2RClientVer": "16.0.9126.2295", "ContextData": "User is currently on a medium cost network.Aborting download!"}
11/01/2018 15:36:34.547 OFFICECL (0x5e4) 0x3cf0 Click-To-Run Task Telemetry a1s3e Medium TaskUpdateDownload::ShouldPackageUpdateWaitDueToNetworkCost {"ScenarioInstanceId": "B6A55055-0145-413C-B59E-433B51C76962", "TaskId": "EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5", "TaskType": "UPDATEDOWNLOAD:{EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5}", "TaskState": 1, "Scenario": "UPDATE", "InstallID": "ECB6345A-27AA-4D62-8D5B-7E15231D8D7E", "ScenarioSubType": "User", "SourceType": "CDN", "MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "16.0.9126.2275", "C2RClientVer": "16.0.9126.2295", "ContextData": "User is currently on an unrestricted network.Proceeding with download."}
11/01/2018 15:36:34.547 OFFICECL (0x5e4) 0x3cf0 Click-To-Run a1s3g Medium TaskUpdateDownload::UnblockUpdateDownload: Asking for permission to proceed with download
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run a1s3h Medium askUpdatePackageDownload::UnblockUpdateDownload: User has unblocked the download
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run Task Telemetry a1s3l Medium TaskUpdateDownload::Execute {"ScenarioInstanceId": "B6A55055-0145-413C-B59E-433B51C76962", "TaskId": "EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5", "TaskType": "UPDATEDOWNLOAD:{EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5}", "TaskState": 1, "Scenario": "UPDATE", "InstallID": "ECB6345A-27AA-4D62-8D5B-7E15231D8D7E", "ScenarioSubType": "User", "SourceType": "CDN", "MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "16.0.9126.2275", "C2RClientVer": "16.0.9126.2295", "ContextData": "TaskUpdateDownload::Execute: Skipping download due to network cost for major version 16."}
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run a1s3i Medium TaskUpdateDownload::DoBlockedUpdateDownload: Update download is delayed.
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run annvj Medium Worker::TaskExecutionThreadProc - Task UPDATEDOWNLOAD:{EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5} completed with TaskState TASKSTATE_COMPLETED.
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run apm4b Medium Task::DoHandleWorkerCompleteEvent - Setting Task (EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5) Task State to (TASKSTATE_COMPLETED)
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run Task Telemetry annux Medium Task::DoHandleWorkerSuccessEvent {"ScenarioInstanceId": "B6A55055-0145-413C-B59E-433B51C76962", "TaskId": "EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5", "TaskType": "UPDATEDOWNLOAD:{EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5}", "TaskState": 6, "Scenario": "UPDATE", "InstallID": "ECB6345A-27AA-4D62-8D5B-7E15231D8D7E", "ScenarioSubType": "User", "SourceType": "CDN", "MachineId": "004c39d733ec41458d69762ed74086a1", "SessionID": "22a89403-63e9-4147-926c-8eb2e01594e8", "GeoID": 244, "Ver": "16.0.9126.2275", "C2RClientVer": "16.0.9126.2295", "ContextData": "Task execution complete {'Attempt':'1'}"}
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run apm4d Medium Task::HandleTaskStateCompleted - Handling TaskState (TASKSTATE_COMPLETED) for task (EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5)
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run annu6 Medium TaskGroup::DoHandleWorkerCompleteEvent - Task {EC2DCD0D-14B9-4297-8A08-E1F4E938E8B5} complete event is handled by task {AFBE6AE5-BEBB-4CE4-9110-0CA503B60703}
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task AFBE6AE5-BEBB-4CE4-9110-0CA503B60703.
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run aozsm Medium TaskBranch::DoHandleWorkerCompleteEvent - Task {AFBE6AE5-BEBB-4CE4-9110-0CA503B60703} success event is handled by task {CBE12CCA-A2EC-4B22-910B-34FF28AD415A}
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run annu6 Medium TaskGroup::DoHandleWorkerCompleteEvent - Task {CBE12CCA-A2EC-4B22-910B-34FF28AD415A} complete event is handled by task {AC2F0D89-6518-48E9-A0D9-EF039C456034}
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run annu9 Medium TaskGroup::HandleTaskStateCompleted - Found task {{C0DFE4C2-56CC-4766-A23E-7BE2675359C3}}, queue for execution.
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3cf0 Click-To-Run annua Medium ProcessPool::QueueTaskItem - Task SCENARIO:{AC2F0D89-6518-48E9-A0D9-EF039C456034} is being scheduled to run in this process
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3ec0 Click-To-Run annua Medium ProcessPool::QueueTaskItem - Task BRANCH:{C0DFE4C2-56CC-4766-A23E-7BE2675359C3} is being scheduled to run in this process
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3ec0 Click-To-Run annvj Medium Worker::TaskExecutionThreadProc - Task SCENARIO:{AC2F0D89-6518-48E9-A0D9-EF039C456034} completed with TaskState TASKSTATE_EXECUTING.
11/01/2018 15:37:21.874 OFFICECL (0x5e4) 0x3ec0 Click-To-Run annu6 Medium TaskGroup::DoHandleWorkerCompleteEvent - Task {AC2F0D89-6518-48E9-A0D9-EF039C456034} complete event is handled by task {AC2F0D89-6518-48E9-A0D9-EF039C456034}
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0x2c80 Click-To-Run ap5l5 Medium TaskBranch::DoExecute - No condition value has been set.
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0x2c80 Click-To-Run annvj Medium Worker::TaskExecutionThreadProc - Task BRANCH:{C0DFE4C2-56CC-4766-A23E-7BE2675359C3} completed with TaskState TASKSTATE_COMPLETED.
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0x2c80 Click-To-Run aozsm Medium TaskBranch::DoHandleWorkerCompleteEvent - Task {C0DFE4C2-56CC-4766-A23E-7BE2675359C3} success event is handled by task {C0DFE4C2-56CC-4766-A23E-7BE2675359C3}
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0x2c80 Click-To-Run annu6 Medium TaskGroup::DoHandleWorkerCompleteEvent - Task {C0DFE4C2-56CC-4766-A23E-7BE2675359C3} complete event is handled by task {AC2F0D89-6518-48E9-A0D9-EF039C456034}
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0x2c80 Click-To-Run apm4o Medium TaskGroup::Finalize - Finalizing task AC2F0D89-6518-48E9-A0D9-EF039C456034.
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0xd54 Click-To-Run apfr4 Medium ExecutionContext::TryWaitOnExecutingScenarioCompletionOrCustomEvent - Success event set.
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0xd54 Click-To-Run ap11d Medium StandaloneStartupBehavior::Start - Exit with error code 0
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0xd54 Click-To-Run ap3jf Medium ProcessPool::Shutdown - Shutting down process pool.
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0x2c80 Click-To-Run annt0 Medium ExecutionContext::ResetExecutingScenario - Reset executing scenario
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0xd54 Click-To-Run as6n8 Medium Pipeline::DeInitialize - DeInitializing Pipeline.
11/01/2018 15:37:21.889 OFFICECL (0x5e4) 0xd54 Click-To-Run aqtpj Medium Main: returned: 0

Thanks,

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