S
snobunny
Guest
Hi Deborah,
I am new to the Microsoft Office board. I have a Sony Vaio Notebook which
was purchased in 2006 it is running Windows XP Professional. Microsoft Office
2003 trial version was pre-installed on my computer. I have used office 2003
since I purchased my computer. In November, my computer went out and would
not even restore using the restore disc's. Sony agreed to check it out & fix
it if possible. The hard drive had to be replaced and I was told that I woud
receive the computer back with factory settings exactly like it was when I
purchased it. I agreed to repair it but never realized that I would loose my
product key and that Sony would refuse to help me with this issue. Sony told
me to contact Microsoft. Microsoft told me to contact Sony. I feel like a
dog chasing my tail. No one wants to take responsibility. If I was going to
get my computer back "Exactly like it was when I purchased it" then why
wasn't I provided a replacement product key? I told both companies that I
evidentally mistakenly threw away the card that the product key was on. Why
put an important piece of information on a post card??? The key should have
been on the bottom of the computer like all the other stickers. I paid
nearly $3000 for a Business version and cannot access my business documents.
I could have spent half of that and downloaded office free on-line. I have a
bad taste in my mouth, so to speak, for both Sony & Microsoft and I am
seriously considering doing business with Apple.
Thank you for your time.
Snobunny
"Deborah Jean" wrote:
> Write me at my yahoo email address and I'll help you with this.
>
> morath11@yahoo.com
>
> "jirka" wrote:
>
> > My system has recently crashed and after reinstal I realized that I lost the
> > CD key for my Office 2003. Is there any way I can, upon proving that I do
> > have a genuine OEM MS product, get a new key?
> > Thanks for any help
> > Jirka
> >
I am new to the Microsoft Office board. I have a Sony Vaio Notebook which
was purchased in 2006 it is running Windows XP Professional. Microsoft Office
2003 trial version was pre-installed on my computer. I have used office 2003
since I purchased my computer. In November, my computer went out and would
not even restore using the restore disc's. Sony agreed to check it out & fix
it if possible. The hard drive had to be replaced and I was told that I woud
receive the computer back with factory settings exactly like it was when I
purchased it. I agreed to repair it but never realized that I would loose my
product key and that Sony would refuse to help me with this issue. Sony told
me to contact Microsoft. Microsoft told me to contact Sony. I feel like a
dog chasing my tail. No one wants to take responsibility. If I was going to
get my computer back "Exactly like it was when I purchased it" then why
wasn't I provided a replacement product key? I told both companies that I
evidentally mistakenly threw away the card that the product key was on. Why
put an important piece of information on a post card??? The key should have
been on the bottom of the computer like all the other stickers. I paid
nearly $3000 for a Business version and cannot access my business documents.
I could have spent half of that and downloaded office free on-line. I have a
bad taste in my mouth, so to speak, for both Sony & Microsoft and I am
seriously considering doing business with Apple.
Thank you for your time.
Snobunny
"Deborah Jean" wrote:
> Write me at my yahoo email address and I'll help you with this.
>
> morath11@yahoo.com
>
> "jirka" wrote:
>
> > My system has recently crashed and after reinstal I realized that I lost the
> > CD key for my Office 2003. Is there any way I can, upon proving that I do
> > have a genuine OEM MS product, get a new key?
> > Thanks for any help
> > Jirka
> >
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