Office 365: Updates don't get applied automatically

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We are testing a company-wide rollout of Office 365 Business Premium. For testing purposes we've installed Office 365 Business Premium on 25 machines in our company. For installation the following XML-File was used:

<Configuration ID="da192995-4b70-4969-a82f-1fa98c9ba1a3">
<Add OfficeClientEdition="32" Channel="Broad" SourcePath="\\<dfsroot>\Software\Microsoft\Office\Office_365\de" Version="16.0.11328.20420" AllowCdnFallback="FALSE" ForceUpgrade="TRUE">
<Product ID="O365BusinessRetail">
<Language ID="de-de" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="OneDrive" />
<ExcludeApp ID="Outlook" />
<ExcludeApp ID="Publisher" />
<ExcludeApp ID="Lync" />
</Product>
<Product ID="ProofingTools">
<Language ID="en-us" />
<Language ID="fr-fr" />
</Product>
</Add>
<Property Name="SharedComputerLicensing" Value="0" />
<Property Name="PinIconsToTaskbar" Value="TRUE" />
<Property Name="SCLCacheOverride" Value="0" />
<Property Name="AUTOACTIVATE" Value="0" />
<Property Name="FORCEAPPSHUTDOWN" Value="TRUE" />
<Property Name="DeviceBasedLicensing" Value="0" />
<Updates Enabled="TRUE" Channel="Broad" UpdatePath="\\<dfsroot>\Software\Microsoft\Office\Office_365\de\update" />
<RemoveMSI />
<AppSettings>
<Setup Name="Company" Value="<companyName>" />
<User Key="software\microsoft\office\16.0\common\toolbars" Name="customuiroaming" Value="1" Type="REG_DWORD" App="office16" Id="L_AllowRoamingQuickAccessToolBarRibbonCustomizations" />
<User Key="software\microsoft\office\16.0\common\autocorrect" Name="acoptions" Value="1" Type="REG_DWORD" App="office16" Id="L_ShowAutoCorrectOptionsbuttons" />
<User Key="software\microsoft\office\16.0\common\internet" Name="donotupdatelinksonsave" Value="0" Type="REG_DWORD" App="office16" Id="L_Updatelinksonsave" />
<User Key="software\microsoft\office\16.0\common" Name="sendcustomerdata" Value="0" Type="REG_DWORD" App="office16" Id="L_Sendcustomerdata" />
<User Key="software\microsoft\office\16.0\common\general" Name="shownfirstrunoptin" Value="1" Type="REG_DWORD" App="office16" Id="L_DisableOptinWizard" />
<User Key="software\microsoft\office\16.0\common" Name="qmenable" Value="0" Type="REG_DWORD" App="office16" Id="L_EnableCustomerExperienceImprovementProgram" />
<User Key="software\microsoft\office\16.0\common" Name="updatereliabilitydata" Value="0" Type="REG_DWORD" App="office16" Id="L_UpdateReliabilityPolicy" />
<User Key="software\microsoft\office\16.0\common\fixedformat" Name="disablepublishtofixedformat" Value="1" Type="REG_DWORD" App="office16" Id="L_Specifytypesoffixedformatoptionsavailabletotheuser" />
<User Key="software\microsoft\office\16.0\osm" Name="enablefileobfuscation" Value="1" Type="REG_DWORD" App="office16" Id="L_OfficeInventoryAgentFilemetadataObfuscation" />
<User Key="software\microsoft\office\16.0\osm" Name="enablelogging" Value="0" Type="REG_DWORD" App="office16" Id="L_EnableLogging" />
<User Key="software\microsoft\office\16.0\common\graphics" Name="disableanimations" Value="1" Type="REG_DWORD" App="office16" Id="L_DisableAnimations" />
<User Key="software\microsoft\office\16.0\common\licensing" Name="hidemanageaccountlink" Value="1" Type="REG_DWORD" App="office16" Id="L_HideManageAccountLink" />
<User Key="software\microsoft\office\16.0\common\general" Name="disableboottoofficestart" Value="1" Type="REG_DWORD" App="office16" Id="L_DisableOfficeStartGlobal" />
<User Key="software\microsoft\office\readinesstoolkit" Name="enableusageagent" Value="0" Type="REG_DWORD" App="office16" Id="L_OfficeReadinessToolkitEnableUsageAgent" />
<User Key="software\microsoft\office\16.0\excel\options" Name="defaultpath" Value="K:\" Type="REG_EXPAND_SZ" App="excel16" Id="L_Defaultfilelocation" />
<User Key="software\microsoft\office\16.0\excel\options" Name="defaultformat" Value="51" Type="REG_DWORD" App="excel16" Id="L_SaveExcelfilesas" />
<User Key="software\microsoft\office\16.0\excel\security" Name="blockcontentexecutionfrominternet" Value="1" Type="REG_DWORD" App="excel16" Id="L_BlockMacroExecutionFromInternet" />
<User Key="software\microsoft\office\16.0\excel\security\trusted locations" Name="allownetworklocations" Value="1" Type="REG_DWORD" App="excel16" Id="L_AllowTrustedLocationsOnTheNetwork" />
<User Key="software\microsoft\office\16.0\excel\intelligent services" Name="insights" Value="1" Type="REG_DWORD" App="excel16" Id="L_Insights" />
<User Key="software\microsoft\office\16.0\powerpoint\options" Name="smartquotes" Value="0" Type="REG_DWORD" App="ppt16" Id="L_Replacestraightquoteswithsmartquotes" />
<User Key="software\microsoft\office\16.0\powerpoint\options" Name="default" Value="K:\" Type="REG_EXPAND_SZ" App="ppt16" Id="L_Defaultfilelocation" />
<User Key="software\microsoft\office\16.0\powerpoint\options" Name="defaultformat" Value="27" Type="REG_DWORD" App="ppt16" Id="L_SavePowerPointfilesas" />
<User Key="software\microsoft\office\16.0\powerpoint\security\trusted locations" Name="allownetworklocations" Value="1" Type="REG_DWORD" App="ppt16" Id="L_AllowTrustedLocationsOnTheNetwork" />
<User Key="software\microsoft\office\16.0\powerpoint\options" Name="alertifnotdefault" Value="0" Type="REG_DWORD" App="ppt16" Id="L_PromptIfPowerPointIsNotDefault" />
<User Key="software\microsoft\office\16.0\word\options" Name="defaultformat" Value="" Type="REG_SZ" App="word16" Id="L_SaveWordfilesas" />
<User Key="software\microsoft\office\16.0\word\options" Name="backgroundsave" Value="1" Type="REG_DWORD" App="word16" Id="L_Allowbackgroundsaves" />
<User Key="software\microsoft\office\16.0\word\options" Name="doc-path" Value="K:\" Type="REG_EXPAND_SZ" App="word16" Id="L_DefaultFileLocation" />
<User Key="software\microsoft\office\16.0\word\security\trusted locations" Name="allownetworklocations" Value="1" Type="REG_DWORD" App="word16" Id="L_AllowTrustedLocationsOnTheNetwork" />
<User Key="software\microsoft\office\16.0\word\options" Name="alertifnotdefault" Value="0" Type="REG_DWORD" App="word16" Id="L_AlertIfNotDefault" />
</AppSettings>
<Display Level="None" AcceptEULA="TRUE" />
<Logging Level="Standard" Path="\\<dfsroot>\Software\Microsoft\Office\Office_365\de\log" />
</Configuration>

Important Parts:

- Install from local source
- Update from local source

2 weeks ago I've downloaded the new Version 16.0.11328.20438 with the following xml:

<Configuration ID="da192995-4b70-4969-a82f-1fa98c9ba1a3">
<Add OfficeClientEdition="32" Channel="Broad" SourcePath="\\<dfsroot>\Microsoft\Office\Office_365\de\update" AllowCdnFallback="FALSE" ForceUpgrade="TRUE">
<Product ID="O365BusinessRetail">
<Language ID="de-de" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="OneDrive" />
<ExcludeApp ID="Outlook" />
<ExcludeApp ID="Publisher" />
<ExcludeApp ID="Lync" />
</Product>
<Product ID="ProofingTools">
<Language ID="en-us" />
<Language ID="fr-fr" />
</Product>
</Add>
<Updates Enabled="TRUE" Channel="Broad" UpdatePath="\\<dfsroot>\Software\Microsoft\Office\Office_365\de\update" />
<RemoveMSI />
</Configuration>



This worked fine and I can see the related update files on our network share at the right place. Within the configured download place were 2 new folders created automatically(..\Office\Data). Since the same happened within the download location for installation-files(see first xml-snippet), I assume this should be like that "by design". Today (14 days later and all the machines were used 5 days a week during this time and booted mutiple times) I've checked if the clients would have installed the update automatically as I would expect it. Not a single client was Updated. If I open a office application(for example word)and go to "File --> Account"(my installed version is in german so sry if the translation isn't correct at all) I can see that Updates are activated and should be installed automatically(but obviously this didn't happened..) If I click manually on "Update-Options" and select "Update now" the Update will be installed succesfully (from the local source). Because of that I assume my setup is correct and there is something else I'm missing or doing wrong. Could anyone please elaborate what I'm doing wrong or is there something additional I habe to configure so this will work ?


Please note: the dfsroot-path and company-name within the xml-snippets were removed due to privacy. They are the same at every instance and I've checked them multiple times(well obviously they have to be correct, if not even the installation wouldn't work at all).

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