Office 365 ProPlus - 64 bit install hangs at 5%, 32 bit install proceeds normally

[Neko-]

I've been toying with this laptop where we want the 64 bit installation of Office365 to be deployed on. To do so, we created a number of XML files.

When we however start the 64 bit installation using the 64 bit XML file shown here:

<Configuration ID="167c5e7b-73fc-4c02-88d5-ec45cfbf77c4">
<Info Description="" />
<Add OfficeClientEdition="64" Channel="Broad" ForceUpgrade="TRUE">
<Product ID="O365ProPlusRetail">
<Language ID="nl-nl" />
<ExcludeApp ID="Access" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="OneDrive" />
<ExcludeApp ID="Publisher" />
<ExcludeApp ID="Teams" />
</Product>
</Add>
<Property Name="SharedComputerLicensing" Value="0" />
<Property Name="PinIconsToTaskbar" Value="FALSE" />
<Property Name="SCLCacheOverride" Value="0" />
<Updates Enabled="TRUE" />
<RemoveMSI>
<IgnoreProduct ID="InfoPath" />
<IgnoreProduct ID="InfoPathR" />
<IgnoreProduct ID="PrjPro" />
<IgnoreProduct ID="PrjStd" />
<IgnoreProduct ID="SPD" />
<IgnoreProduct ID="VisPro" />
<IgnoreProduct ID="VisStd" />
</RemoveMSI>
<AppSettings>
<Setup Name="Company" Value="Our Business" />
</AppSettings>
<Display Level="Full" AcceptEULA="TRUE" />
<Logging Level="Off" />
</Configuration>

The installation starts as expected. The orange getting ready screen is replaced with the actual deployment screen:



However, in our case the orange bar at the bottom ticks over to the second setting (which I assume is somewhere between 2 and 5%) and then just stops. No error, no reports, and depite us leaving the device for over an hour, the bar never fills up further.

Now If I kill off the installation, kill the click-to-run processes from task manager, reboot the device, again kill the click-to-run processes from task manager, and then destroy the HKCU\SOFTWARE\Microsoft\Office and HKLM\SOFTWARE\Microsoft\Office keys, and potentially delete the entire 'Microsoft Office' folder created under the Program Files folder, I can start the process anew.

In my testing I also opted to run the 32 bit installer, which only differs to the 64 bit one that I can see based on the Client Edition being the 32 bit one:

<Configuration ID="167c5e7b-73fc-4c02-88d5-ec45cfbf77c4">
<Info Description="" />
<Add OfficeClientEdition="32" Channel="Broad" ForceUpgrade="TRUE">
<Product ID="O365ProPlusRetail">
<Language ID="nl-nl" />
<ExcludeApp ID="Access" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="OneDrive" />
<ExcludeApp ID="Publisher" />
<ExcludeApp ID="Teams" />
</Product>
</Add>
<Property Name="SharedComputerLicensing" Value="0" />
<Property Name="PinIconsToTaskbar" Value="FALSE" />
<Property Name="SCLCacheOverride" Value="0" />
<Updates Enabled="TRUE" />
<RemoveMSI>
<IgnoreProduct ID="InfoPath" />
<IgnoreProduct ID="InfoPathR" />
<IgnoreProduct ID="PrjPro" />
<IgnoreProduct ID="PrjStd" />
<IgnoreProduct ID="SPD" />
<IgnoreProduct ID="VisPro" />
<IgnoreProduct ID="VisStd" />
</RemoveMSI>
<AppSettings>
<Setup Name="Company" Value="Our Business" />
</AppSettings>
<Display Level="Full" AcceptEULA="TRUE" />
<Logging Level="Off" />
</Configuration>


So if I run that one, the installation completes within 2 minutes and I'm then able to use the programs. Just that it's the 32 bit version.

I've rerun both installs grabbing a log file, but I'm not sure if I should include those. If there is a need for it, I'll probably quote them in a post. But based on the above, I'm hoping someone might be able to shed some light on why the 64 bit install might stop, while the 32 bit install finishes the whole thing off without much trouble.

Looking forward to hearing from any of you.

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