J
Joseph Hangali
Guest
Hello,
We having an issue with one customer in our environment.
The issue is Outlook 2016 Pro(Retail version) freezes and not responding
Users reading mails,sending mails and etc nothing special.
The problem is random and nothing happening 100% of the time but really annoying and is hard to work with Outlook.
Any other software includes other office programs working fine.
The mail service provider is Office365(Exchange online plan)
before the users had office 2013 with roaming profile without any problem.
a quick information about the customer environment.
The servers are inside our VMWare Infrastructure.
Server information:
Server 1: Windows Server 2016 Datacenter with the following roles Domain controller,Print Server,File Server,RDS
Server 2&3: Windows Server 2016 Datacenter with RDS Session host(Terminal servers)
We applied GPO for folder redirect and roaming profile.
Roaming Profile : \\Servername\RoamingProfile$\%username%
Folder redirect : \\Servername\FolderRedirection$\%username%\*
* = Desktop,Documents and anything you can redirect inside user profile folder.
with Outlook profiles we set all OST\PST Created in the profile will locate at
\\Servername\FolderRedirection$\%USERNAME%\Documents\Outlook
Full cache mode.(The OST files are from 2GB to 50GB depends on the user mailbox)
The following troubleshoot and fixes we tried to do without any success.
1.Repairing Office.
2.Checking Windows file system(Must mentiod the server are less than 1month old - New installations)
3.Moving user OST from network share to local folder
4.Windows and office updates.
5.Outlook with switches(Safe mode,nopreview and more)
6.Disabling hardware graphics acceleration
7.Using Microsoft Support and Recovery Assistant for Office 365
We are monitoring disk I\O and lan traffic bandwidth and results are fine.
but the issue is still persist.
Would like to have any suggestions to fix this super annoying issue.
Best, Joe
Continue reading...
We having an issue with one customer in our environment.
The issue is Outlook 2016 Pro(Retail version) freezes and not responding
Users reading mails,sending mails and etc nothing special.
The problem is random and nothing happening 100% of the time but really annoying and is hard to work with Outlook.
Any other software includes other office programs working fine.
The mail service provider is Office365(Exchange online plan)
before the users had office 2013 with roaming profile without any problem.
a quick information about the customer environment.
The servers are inside our VMWare Infrastructure.
Server information:
Server 1: Windows Server 2016 Datacenter with the following roles Domain controller,Print Server,File Server,RDS
Server 2&3: Windows Server 2016 Datacenter with RDS Session host(Terminal servers)
We applied GPO for folder redirect and roaming profile.
Roaming Profile : \\Servername\RoamingProfile$\%username%
Folder redirect : \\Servername\FolderRedirection$\%username%\*
* = Desktop,Documents and anything you can redirect inside user profile folder.
with Outlook profiles we set all OST\PST Created in the profile will locate at
\\Servername\FolderRedirection$\%USERNAME%\Documents\Outlook
Full cache mode.(The OST files are from 2GB to 50GB depends on the user mailbox)
The following troubleshoot and fixes we tried to do without any success.
1.Repairing Office.
2.Checking Windows file system(Must mentiod the server are less than 1month old - New installations)
3.Moving user OST from network share to local folder
4.Windows and office updates.
5.Outlook with switches(Safe mode,nopreview and more)
6.Disabling hardware graphics acceleration
7.Using Microsoft Support and Recovery Assistant for Office 365
We are monitoring disk I\O and lan traffic bandwidth and results are fine.
but the issue is still persist.
Would like to have any suggestions to fix this super annoying issue.
Best, Joe
Continue reading...
