I think you need to contact your company's IT folks/server administrator
about this. As to Microsoft Office Diagnostics, its part of Office and
you'll find it in Options, Resources, or in Programs,
Microsoft Office, Microsoft Office Tools, on the Start menu.
Gulliver Foyle wrote:
> {I may be honing in on something here.} When I save and open it works fine.
> When I e-mail myself an attachment through a regular web outfit (att.net), it
> works fine. When I (or anyone else) e-mails an attachment through my
> company's server, it won't open or extract properly. Could there be some
> kind of encryption in my company's servers that somehow affects the
> attachment?
>
> Also, I don't know what Microsoft Diagnostics is.
>
> Thanks for your patience with this.
>
> "Bob I" wrote:
>
>
>>have you run Microsoft Office Diagnostics yet? Also if you save the file
>>and then open them from within Word or Powerpoint they work correctly,
>>and also try Save and then double click to open.
>>
>>Gulliver Foyle wrote:
>>
>>>Mary Sauer: The compatibility pack says it's for Office Versions prior to
>>>2007. I have 2007.
>>>
>>>Bob I: Yes, it's installed and activated. Works fine with doc and ppt, but
>>>won't open correctly zip docx and pptx.
>>>
>>>"Bob I" wrote:
>>>
>>>
>>>
>>>>Are you sure Office 2007 is installed and activated?
>>>>
>>>>Gulliver Foyle wrote:
>>>>
>>>>
>>>>
>>>>>I have a new Dell XPS Studio 13, that came with Microsoft Office 2007. When
>>>>>people send me files in docx and pptx, they won't open. They are shown as
>>>>>zip files and when I try to open or extract, I just get file folders.
>>>>>
>>>>>How can I get them open?
>>>>>
>>>>>Thanks,
>>>>>
>>>>>G. F.
>>>>
>>>>.
>>>>
>>
>>.
>>