Office 2003 installation problem - not a valid Win32 application

[Trent C]

A colleague is having problems installing Office 2003 on her machine. My

understanding is that it's a WinXP PC with all the updates.



She had a hooky copy of Office 2003 Professional for several years which the

MS Authentication Tool recently picked up, so she bought an OEM copy of

Office Pro, uninstalled the existing installation, then tried reinstalling

it from the brand new, sealed OEM disk. Unfortunately, as soon as she's

entered the product key, she gets the message "Not a valid Win32

application" and the setup ceases.



The CD is clean and the CD driver works with other application CDs, so I

don't think it's the hardware. Is it possible that an OEM copy of Office

that was produced for one computer manufacturer wouldn't work on another

manufacturer's PC?



My next step is to suggest that she tries copying the files onto her hard

drive and try from there, but I'd be grateful to know whether there are any

known issues, or if she's not doing something obvious.



Thanks in advance,



Trent

 

[DL]

"Not a valid Win32 application" is usually an indication of a win problem

Is any anti virus disabled?, installing from an account with Admin rights?



"Trent C" wrote in message

news:uY9BBSSvKHA.2436@TK2MSFTNGP04.phx.gbl...

>A colleague is having problems installing Office 2003 on her machine. My

>understanding is that it's a WinXP PC with all the updates.

>

> She had a hooky copy of Office 2003 Professional for several years which

> the MS Authentication Tool recently picked up, so she bought an OEM copy

> of Office Pro, uninstalled the existing installation, then tried

> reinstalling it from the brand new, sealed OEM disk. Unfortunately, as

> soon as she's entered the product key, she gets the message "Not a valid

> Win32 application" and the setup ceases.

>

> The CD is clean and the CD driver works with other application CDs, so I

> don't think it's the hardware. Is it possible that an OEM copy of Office

> that was produced for one computer manufacturer wouldn't work on another

> manufacturer's PC?

>

> My next step is to suggest that she tries copying the files onto her hard

> drive and try from there, but I'd be grateful to know whether there are

> any known issues, or if she's not doing something obvious.

>

> Thanks in advance,

>

> Trent

>

 

[Trent C]

I'll certainly pass that on but I have a suspicion that since this is a

standalone machine sued by only one person, there is only one user account

set up, so it's probably not an admin issue. That said, the AV option is

definitely worth a try...



> "Not a valid Win32 application" is usually an indication of a win problem

> Is any anti virus disabled?, installing from an account with Admin rights?



>>A colleague is having problems installing Office 2003 on her machine. My

>>understanding is that it's a WinXP PC with all the updates.

>>

>> She had a hooky copy of Office 2003 Professional for several years which

>> the MS Authentication Tool recently picked up, so she bought an OEM copy

>> of Office Pro, uninstalled the existing installation, then tried

>> reinstalling it from the brand new, sealed OEM disk. Unfortunately, as

>> soon as she's entered the product key, she gets the message "Not a valid

>> Win32 application" and the setup ceases.

>>

>> The CD is clean and the CD driver works with other application CDs, so I

>> don't think it's the hardware. Is it possible that an OEM copy of Office

>> that was produced for one computer manufacturer wouldn't work on another

>> manufacturer's PC?

>>

>> My next step is to suggest that she tries copying the files onto her hard

>> drive and try from there, but I'd be grateful to know whether there are

>> any known issues, or if she's not doing something obvious.

>>

>> Thanks in advance,

>>

>> Trent

>>

>

>