O365 user keeps getting error when forwarding mails or replying

  • Thread starter Thread starter Marc van Renssen
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Marc van Renssen

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One of our customers keeps getting a "De clientbewerking is mislukt" error (Dutch language), which should translate to "The operation failed." when forwarding e-mails from Outlook. Sometimes it it also happens when replying to an e-mail (seems to be random with replying, but always with forwarding messages). He works on a RDS server, no one else working on this RDS server has this problem.

After searching google it seems this problem should be a Outlook2010 related problem, but this user uses Office365. I've tried all the possible solutions I could find:

- Fill in the recipients's e-mailaddress by hand instead of autofill / remove recipients from autofill

- Make sure there are no special characters in the receiver's e-mailaddress.

- Make sure the users has rights to the mailbox sending from (problem also occurs with mails from his own inbox)

- Create a new mail profile

- Try webmail / portal.office.com --> Here forwarding and replying works fine.


The only thing I can think of is reinstalling office, but it's a RDS server with many more people working on it.


EDIT: 2nd customer just reported the same type of problems.

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