O365 - Outlook Rules issues Sent Items

  • Thread starter Thread starter Arno Savoy
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Arno Savoy

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Hello there

I've been searching 5 days longs and trying many operations up to know, without success :

We are coming from thunderbird/imap to Outlook office 365 (not OWA).

Environment : 12 named users mailboxes, 2 shared mailboxes accessed by "named" users.

On shared mailbox, we need "only" two rules :

- A copy of the sent items in sent items - nothing bad huh...?

- A rule that apply at every mail sent from shared mailbox to "move" the mail in a different subfolder for different user accessing the shared mailbox.

Sample :
John Doe and Cindy Bae are using "admin" mailbox.

When John Doe sends a message from admin, the copy of the sent message should go in Sent Items/_JOD


When Cindy Bae sends a message from admin, the copy of the sent message should go in Sent Items/_CIB

I've basically tried everything, but the sync process of shared mailboxes screws it all :

- Shared MB mounted as a separated account, can't create rule on "from" field, since the from is always the same (admin in our case). I removed the "copy sent message" options (for all accounts in the outlook profile, which is ... ), created a rule that "corrects" this by copying a copy of the message in the "sent items", and this time, hooray i got the "from" field, on which i can base a rule. However, if you create your mail using a draft, save it, open it, send it, the rule of "copy message in the sent items" does not apply (bug ??).

- Shared MB mounted as "secondary" account in the account preferences, and here, there's no options at all, the account doesn't even appear in the Drop Down list of accounts in the Rules Window.

This plus the fact that my rules are copied over on every user opening the shared mb (sync), this messes up everything.

Is there "any simple and reliable" way to get a message copied into a specific subfolder, depending on who has sent it, in a shared mailbox ?

Subsidiary question : can i stop Outlook Mailbox layout to be propagated to all other users sharing the same mailbox ? NOt all of our user have the same preferences... if i choose grey layout, all my colleagues get a grey layout for that mailbox. Pain in the..


Thanks guys and girls !
Arno

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