Not seeing Archived emails in archive folder in Outlook for MAC 2016

  • Thread starter Thread starter BrianDougherty
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BrianDougherty

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Good Afternoon,

I have a user who is unable to see all his archived emails in Outlook for MAC.
When he launches our webmail client from Safari, he can locate the In-Place Archive and see all his emails.
This is the case when he is connected to our network or remote using VPN.

Exchange 2016 - On Prem

Opperating systen is 10.13.6 Outlook is 16.16.8 - I have been told by my MAC support guys that this version should allow him to see his archive in the Outlook for MAC client. Wondering what else I can look. Seems to be an issue on the application side, and not Exchange since he can see it in Webmail.

Unfortunately, I work strictly on Windows workstation and have not been able to test it out. Although I am trying to get an MAC device.

Thank You

Brian Dougherty

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