Not being able to log-in to my main account and the Outlook/Microsoft account associated is what I fretting more about.

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Administrator86

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O.K., so I had to resort to using an Administrator since my main account on my Windows 10 is messed up on. I cannot enter my password without saying "incorrect" nor can I do System Restore. Every time I try to get a password recovery by having it sent to my other e-mails, the end result still is the same. Quite frankly, outside of Main Account having a thumb drive that could potentially erase the password, the only way to really fix my computer is to reinstall everything from scratch.


I have Outlook Account B (this very account) but I cannot access Outlook Account A (Main account). Concerning Account A, the "Recover Your Account" but asks for prev. passwords that I have used, people that I recently e-mailed through Outlook, and the subject line of e-mails that I have sent. I cannot remember the subject line.


Possible thing that caused this: Just after midnight on 8/23/2020, I did a System Restore. When I woke up almost 7 hours later, it was still reloading to the standard log-in. Impatient, I turned the computer off (twice). Main Account A was seriously messed up back each time I tried to a System Restore, it would not do a successful restore. Also, the computer constantly had this black flashing. When I tried to do a simple thing like opening the Recycle Bin, it wouldn't do that and that flashing kind of acted as a "This command cannot be completed".


Dad and I spent quite a while late afternoon and early evening today trying to figure what is wrong but we are still not quite sure. We used an old thumb drive that kills passwords and we got it set so that I could log-in as Administrator. I am writing this thread under Account B.


Even when logged in as Administrator, there is a black screen and I have limited functions. I got Chrome working via Task Manager. Under Main Account, every Advanced Recovery option requires me to log-in using Main Account. I enter the password but it still doesn't recognize it.



O.K., the Administrator having a black background is one thing but me not being able to log-in to my main account and the Outlook/Microsoft account associated is what I am fretting more about. Concerning my main account, luckily last night I found a bunch of my browser history files (86-something thousand) and I copy-pasted them onto Excel which, if I remember correctly, uploaded itself onto the cloud.


Please help me figure out the problem with Account A.

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