nontechnical help for office suite svc pk2 error

[janyce]

I have tried unsuccessfully to do this install. At first, I received an

"unknown error" message. then I followed instructions on renaming a file,

and installing again from a download from Microsoft site. Tried that, and

now I get message "the detection failed, this can be due to a corrupted

installation database"



I am scared to death to try anything else because I do not want to loose any

of my emails, etc. Would someone please tell me where I can get specific

instructions on what to do? I'd rather not spend MORE money calling

Microsoft.



thanks in advan

 

[Peter Foldes]

janyce



Do not be scared. All your emails and data files that are saved will not be lost and

they will remain on your computer.



Now tell us how are you trying to update to SP2. Through Windows or Microsoft Update

or did you download the SP2 file manually and trying to install it manually or

through Windows Update



--

Peter



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"janyce" wrote in message

news:7CBBE6CC-C30B-4564-B1D1-3D0A7A7F6A4A@microsoft.com...

>I have tried unsuccessfully to do this install. At first, I received an

> "unknown error" message. then I followed instructions on renaming a file,

> and installing again from a download from Microsoft site. Tried that, and

> now I get message "the detection failed, this can be due to a corrupted

> installation database"

>

> I am scared to death to try anything else because I do not want to loose any

> of my emails, etc. Would someone please tell me where I can get specific

> instructions on what to do? I'd rather not spend MORE money calling

> Microsoft.

>

> thanks in advan