No verification code received when attempting to sign a family member in as a Windows User on a new PC

[Windows 11]

Good Evening All,I've just set up a new desktop PC for family use and I, as administrator, have enabled 'can sign in' for family members within my family group. However, when one of my family members attempts to login, no choice of sign-in method is offered - only the use of a verification code is available. However, no verification code is received within his e-mail account.I have taken the usual precautionary steps (check for Spam, wait over 24 hours) but to no avail.I have previously spoken with Windows Support via Chat. The consultant was trying to be helpful, however, all that they could

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