J
jmhf24
Guest
Hey guys,
I'm seriously at wit's end at the moment. I have a Surface Pro (original) and just purchased a 3rd party USB3.0 to Gigabit Ethernet Adapter to use because where I am living does not have wireless internet.
I plugged the adapter into the computer and then plugged the Ethernet cable into the adapter and expected everything to be fine. Unfortunately, despite my connection saying I had internet access, only a few websites would load (namely google and facebook). I used the troubleshooter on my 'Ethernet 3' adapter and it came back saying "One or more network protocols missing on this computer". I tried doing some perusing of online forums for a solution (using my iPhone as a wireless hotspot, mind) but couldn't find anything to help. I had a look at the Ethernet 3 network adapter status and noticed that it said "IPv4 Connectivity: No Internet access", "IPv6 Connectivity: Internet". I checked the Ethernet 3 properties and "Internet Protocol Version 4 (TCP/IPv4)" was indeed checked by default.
At this point, I recalled tinkering with some settings last year when I was having persistent problems connecting to wireless networks. I then panicked and figured I must have messed up some Registry settings (I'm not very IT-competent, let's be honest) and that might be the issue. So I decided to perform a factory reset (from my current Windows 10) back to Windows 8 in the hope that this would rectify the issue.
Now that I have Windows 8, the problem still persists. Interestingly though, when I use the troubleshooter this time for the adapter it says ""Ethernet 3" doesn't have a valid IP configuration" - so now I'm totally stumped.
Ipconfig details:
Windows IP Configuration
Host Name . . . . . . . . . . . . : James-Surface
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Ethernet 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek USB GBE Family Controller
Physical Address. . . . . . . . . : 00-E0-4C-68-52-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:388:608c:6940:c0de:58e9:516f:bffc(Pr
eferred)
Temporary IPv6 Address. . . . . . : 2001:388:608c:6940:4155:c5c:d8a9:b616(Pre
ferred)
Link-local IPv6 Address . . . . . : fe80::c0de:58e9:516f:bffc%19(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.191.252(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : fe80::fa72:eaff:fe93:5045%19
DHCPv6 IAID . . . . . . . . . . . : 520151116
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00
DNS Servers . . . . . . . . . . . : 2001:388:608c:281::1
2001:388:608c:282::1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 2A-18-78-C7-3A-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 28-18-78-C7-3A-BA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WiFi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell AVASTAR 350N Wireless Network Con
troller
Physical Address. . . . . . . . . : 28-18-78-C7-3A-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::174:8e52:5c12:f5df%14(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.10.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : Monday, 9 May 2016 10:11:40 AM
Lease Expires . . . . . . . . . . : Tuesday, 10 May 2016 10:05:20 AM
Default Gateway . . . . . . . . . : 172.20.10.1
DHCP Server . . . . . . . . . . . : 172.20.10.1
DHCPv6 IAID . . . . . . . . . . . : 338172024
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00
DNS Servers . . . . . . . . . . . : 172.20.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{B44D7112-3D79-4590-9AB0-DC1BC685CC4D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{194D647E-3228-406A-BD36-5DCA5AC68939}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\James>^A
C:\Users\James>Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Users\James>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : James-Surface
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Ethernet 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek USB GBE Family Controller
Physical Address. . . . . . . . . : 00-E0-4C-68-52-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:388:608c:6940:c0de:58e9:516f:bffc(Pr
eferred)
Temporary IPv6 Address. . . . . . : 2001:388:608c:6940:4155:c5c:d8a9:b616(Pre
ferred)
Link-local IPv6 Address . . . . . : fe80::c0de:58e9:516f:bffc%19(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.191.252(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : fe80::fa72:eaff:fe93:5045%19
DHCPv6 IAID . . . . . . . . . . . : 520151116
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00
DNS Servers . . . . . . . . . . . : 2001:388:608c:281::1
2001:388:608c:282::1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 2A-18-78-C7-3A-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 28-18-78-C7-3A-BA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WiFi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell AVASTAR 350N Wireless Network Con
troller
Physical Address. . . . . . . . . : 28-18-78-C7-3A-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::174:8e52:5c12:f5df%14(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.10.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : Monday, 9 May 2016 10:11:40 AM
Lease Expires . . . . . . . . . . : Tuesday, 10 May 2016 10:05:20 AM
Default Gateway . . . . . . . . . : 172.20.10.1
DHCP Server . . . . . . . . . . . : 172.20.10.1
DHCPv6 IAID . . . . . . . . . . . : 338172024
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00
DNS Servers . . . . . . . . . . . : 172.20.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{B44D7112-3D79-4590-9AB0-DC1BC685CC4D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{194D647E-3228-406A-BD36-5DCA5AC68939}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Please please please help me.
Continue reading...
I'm seriously at wit's end at the moment. I have a Surface Pro (original) and just purchased a 3rd party USB3.0 to Gigabit Ethernet Adapter to use because where I am living does not have wireless internet.
I plugged the adapter into the computer and then plugged the Ethernet cable into the adapter and expected everything to be fine. Unfortunately, despite my connection saying I had internet access, only a few websites would load (namely google and facebook). I used the troubleshooter on my 'Ethernet 3' adapter and it came back saying "One or more network protocols missing on this computer". I tried doing some perusing of online forums for a solution (using my iPhone as a wireless hotspot, mind) but couldn't find anything to help. I had a look at the Ethernet 3 network adapter status and noticed that it said "IPv4 Connectivity: No Internet access", "IPv6 Connectivity: Internet". I checked the Ethernet 3 properties and "Internet Protocol Version 4 (TCP/IPv4)" was indeed checked by default.
At this point, I recalled tinkering with some settings last year when I was having persistent problems connecting to wireless networks. I then panicked and figured I must have messed up some Registry settings (I'm not very IT-competent, let's be honest) and that might be the issue. So I decided to perform a factory reset (from my current Windows 10) back to Windows 8 in the hope that this would rectify the issue.
Now that I have Windows 8, the problem still persists. Interestingly though, when I use the troubleshooter this time for the adapter it says ""Ethernet 3" doesn't have a valid IP configuration" - so now I'm totally stumped.
Ipconfig details:
Windows IP Configuration
Host Name . . . . . . . . . . . . : James-Surface
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Ethernet 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek USB GBE Family Controller
Physical Address. . . . . . . . . : 00-E0-4C-68-52-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:388:608c:6940:c0de:58e9:516f:bffc(Pr
eferred)
Temporary IPv6 Address. . . . . . : 2001:388:608c:6940:4155:c5c:d8a9:b616(Pre
ferred)
Link-local IPv6 Address . . . . . : fe80::c0de:58e9:516f:bffc%19(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.191.252(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : fe80::fa72:eaff:fe93:5045%19
DHCPv6 IAID . . . . . . . . . . . : 520151116
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00
DNS Servers . . . . . . . . . . . : 2001:388:608c:281::1
2001:388:608c:282::1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 2A-18-78-C7-3A-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 28-18-78-C7-3A-BA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WiFi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell AVASTAR 350N Wireless Network Con
troller
Physical Address. . . . . . . . . : 28-18-78-C7-3A-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::174:8e52:5c12:f5df%14(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.10.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : Monday, 9 May 2016 10:11:40 AM
Lease Expires . . . . . . . . . . : Tuesday, 10 May 2016 10:05:20 AM
Default Gateway . . . . . . . . . : 172.20.10.1
DHCP Server . . . . . . . . . . . : 172.20.10.1
DHCPv6 IAID . . . . . . . . . . . : 338172024
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00
DNS Servers . . . . . . . . . . . : 172.20.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{B44D7112-3D79-4590-9AB0-DC1BC685CC4D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{194D647E-3228-406A-BD36-5DCA5AC68939}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
C:\Users\James>^A
C:\Users\James>Microsoft Windows [Version 6.2.9200]
(c) 2012 Microsoft Corporation. All rights reserved.
C:\Users\James>ipconfig /all
Windows IP Configuration
Host Name . . . . . . . . . . . . : James-Surface
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No
Ethernet adapter Ethernet 3:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek USB GBE Family Controller
Physical Address. . . . . . . . . : 00-E0-4C-68-52-6D
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv6 Address. . . . . . . . . . . : 2001:388:608c:6940:c0de:58e9:516f:bffc(Pr
eferred)
Temporary IPv6 Address. . . . . . : 2001:388:608c:6940:4155:c5c:d8a9:b616(Pre
ferred)
Link-local IPv6 Address . . . . . : fe80::c0de:58e9:516f:bffc%19(Preferred)
Autoconfiguration IPv4 Address. . : 169.254.191.252(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.0.0
Default Gateway . . . . . . . . . : fe80::fa72:eaff:fe93:5045%19
DHCPv6 IAID . . . . . . . . . . . : 520151116
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00
DNS Servers . . . . . . . . . . . : 2001:388:608c:281::1
2001:388:608c:282::1
NetBIOS over Tcpip. . . . . . . . : Enabled
Wireless LAN adapter Local Area Connection* 12:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft Wi-Fi Direct Virtual Adapter
Physical Address. . . . . . . . . : 2A-18-78-C7-3A-B8
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Ethernet adapter Bluetooth Network Connection:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Bluetooth Device (Personal Area Network)
Physical Address. . . . . . . . . : 28-18-78-C7-3A-BA
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Wireless LAN adapter WiFi:
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Marvell AVASTAR 350N Wireless Network Con
troller
Physical Address. . . . . . . . . : 28-18-78-C7-3A-B9
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
Link-local IPv6 Address . . . . . : fe80::174:8e52:5c12:f5df%14(Preferred)
IPv4 Address. . . . . . . . . . . : 172.20.10.3(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.240
Lease Obtained. . . . . . . . . . : Monday, 9 May 2016 10:11:40 AM
Lease Expires . . . . . . . . . . : Tuesday, 10 May 2016 10:05:20 AM
Default Gateway . . . . . . . . . : 172.20.10.1
DHCP Server . . . . . . . . . . . : 172.20.10.1
DHCPv6 IAID . . . . . . . . . . . : 338172024
DHCPv6 Client DUID. . . . . . . . : 00-01-00-01-19-EF-E7-1E-00-00-00-00-00-00
DNS Servers . . . . . . . . . . . : 172.20.10.1
NetBIOS over Tcpip. . . . . . . . : Enabled
Tunnel adapter isatap.{B44D7112-3D79-4590-9AB0-DC1BC685CC4D}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Tunnel adapter isatap.{194D647E-3228-406A-BD36-5DCA5AC68939}:
Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter #2
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
Please please please help me.
Continue reading...