no devices showing in Devices and Printers (Win7-SP1 Pro)

[Michael Arichea]

Problem: no devices are showing in the "Devices and Printers" screen. I have installed a Canon Printer/Scanner (twice), and a Bluetooth mouse, and both are working, but neither show. I've been searching for a fix for this, but nothing already out there has worked for me.




Windows version and computer properties: (Version 6.1 Build 7601: SP 1)






In Device Manager, "Printer queues" is missing. My bluetooth mouse driver is showing (HID-compliant mouse), and so is the Canon scanner. But no printers, ANYWHERE. (I also selected View, Show hidden devices, so this is the whole list.) ALSO: there are no "unknown" devices showing.




BUT: when I print from any software package. The printers I've installed are available, AND THEY WORK. I can print to the Canon. I can print to Adobe PDF. I can scan from the Canon. I am using my bluetooth mouse while writing this post. This is a screen-shot of the "select printer" pull-down in MS Word:




Lastly, Services: I've stopped and started, and set all these services to "Automatic"

- Print spooler

- Plug and Play

- Bluetooth Device Monitor

- Bluetooth Media Service

- Bluetooth OBEX Service

- Bluetooth Support Service


PLEASE HELP. It appears that I am NOT the only person having this problem. This is obviously a Windows bug that should be fixed.

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