New Wireless BlueTooth Earphones Unable to Connect To PC, "We didn't get any response from the device. Try connecting again."

  • Thread starter Thread starter Rose Maria K
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Rose Maria K

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Hi, everyone.


Yesterday I bought a set of wireless earphones called the TaoTronics Soundliberty 53 (TaoTronics TT-BH053) and ran into issues when I tried to pair it using Bluetooth with my laptop, which was my main intended use. Every time I tried, my computer gave me the message "We didn't get any response from the device. Try connecting again."

I know it is not an issue with the earphones as I have had no trouble connecting them to other devices via Bluetooth.



These are the following solutions that I have tried:

1. Updating Windows.

2. Updating my Bluetooth drivers - Potentially did this wrong. Feel free to give me a step-by-step guide on how to do it so I can tell whether I did it properly. I may ask stupid questions, haha.

3. Disconnecting all USB devices and the charging cord from my laptop, shutting it down for 2 minutes and then trying to connect with my computer remaining unplugged.

4. Connecting through Control Panel > Hardware and Sound > Devices and Printers.

5. Checked if my computer's Bluetooth is compatible with the earphones Bluetooth - I'm pretty sure it is, but maybe I got confused so we can try this again too.


*Will update if I remember any solutions I have forgotten to mention that I have tried and failed.


One solution I have not yet tried is resetting my computer. I understand that resetting will keep my personal files, but delete all apps that did not originally come with the computer. So I am hesitant to do that. I will try it if there's nothing else that can be done.

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