New Windows 10 Home Won't Print Using LAN Printer

[Steve-559]

I have a LAN with 5 devices; two Android smartphones, two Linux platforms, a HP OfficeJet 4500G501g-m Printer and a new HP Laptop running Windows 10 Home.


All devices have been interacting without any problems.


I have replaced the LapTop with a HP and installed the appropriate HP software (the same

, but newly downloaded, that was on the old laptop) and installed the printer in Devices and Printers. Only one problem - - - - when I attempt printing a document I get the message 'Error Can not start printer document'. When I run Troubleshooot I get:

Devices and Printers
Publisher details
No issues detected
Detection details
Collection information
Computer Name: LAPTOP-LFKTC091
Windows Version:
10.0
Architecture:
x64
Time:
Thursday, September 27, 2018 3:11:42 PM
Publisher details
Devices and Printers
Troubleshoot problems with devices and printers.
Package Version:
3.0
Publisher:
Microsoft Windows
Devices and Printers
Troubleshoot problems with devices and printers.
Package Version:
3.0
Publisher:
Microsoft Corporation
Hardware and Devices
Find and fix problems with devices and hardware.
Package Version:
4.1
Publisher:
Microsoft Windows
Windows Network Diagnostics
Detects problems with network connectivity.
Package Version:
4.0
Publisher:
Microsoft Windows
Printer
Find and fix problems with printing.
Package Version:
4.0
Publisher:
Microsoft Windows
USB
Troubleshoot problems with a USB device
Package Version:
1.0
Publisher:
Microsoft Windows

Properties/Hardware claims that the device is working properly, in addition to giving the Location as 192.168.1.66:3910 (although this is the first time that I seen the port affixed to the IP).


Finally, Devices and Printers does not allow me to set the LAN printer as default, or 'See what's printing'. I had a very annoying and frustrating experience with HP Tech Support. They were worse than useless.


I hope someone here can be of help.


thanks in advance

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