New PC added gmail account and it works fine added charter.net account and it can only send emails

[SueClay]

Split from this thread. Hello Customer care3,Welcome to Microsoft Community.Let me help you to solve the problem of not receiving emails.Before I offer any solution, please let me know the following information:What type of mailbox are you using? outlook mailbox or something else?Can the mailbox that can't receive emails send emails normally?Is it the client mailbox or the web version mailbox that can't receive emails?If you can receive mails normally by logging into web mailbox, we suggest you to check the settings of client mailbox or add electronic account again.If the web mailbox can't

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