New motherboard triggered bit locker. I never set this up.

[Windows 11]

I had a repair on my 2yr old dell. They had to replace the motherboard, and it triggered the bit locker screen. I never set this up, it was triggered buy the new motherboard., so, there is no key for me to find any where or attached to my Microsoft account.My husband who is a bit more tech savvy than me, has been trying to bypass the screen to find any code associated in order to unlock the screen.3 full days he's worked on this. I refuse to believe that I have to reformat and lose 1000s of photos, decades of data and 20 years of my medical history. Some at MS has to be able to help

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