New Laptop Won't Accept New Password

  • Thread starter Thread starter AnneH9
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AnneH9

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Greetings Forum,I bought a new laptop for my nine year old nephew, but he's had a lot of problems setting it up. It's an HP 15.6" FHD, AMD R5-5500U, 8GB RAM, 256GB SSD, Windows 11, 15-ef2126wm. He created a password for the computer, but the very next time he tried to log on, it won't accept the password. He wrote it down so he knows it's the correct password. His mother tried calling Microsoft tech support but they simply connected her with someone who wanted to charge her. Does anyone have any solutions for how to either reset the password or create a new one or how to solve this? I'm a MAC

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