Network Print Issue

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blaket81

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Hello everyone, here's hoping someone can help. I have a user (running XP

SP3), who has this issue where when she tries to print to any network printer

(whether installed on server and shared, or installed locally by IP),

whatever application she's in hangs up. It happens in all apps, and all

network printers. No other users are having this issue when printing to

these same printers. She has a printer at her desk(USB) which this does not

happen with. so far i've tried: deleting drivers and ports,

reinstalling/remapping printers, removing network card from computer,

reinstalling. Here's where it's weird, if i log onto the computer as a

different user (for instance, the local admin account) the issue does not

happen. Coming across this obviously i thought deleting and recreating the

users profile on the computer would take care of it, nope, same thing. I'm

at my wits end, anyone have any ideas, i'd love to hear them (or see them)

Thank you.
 
Have you checked the Application and System Event logs >?

Also what is the value of the printer's DefaultSpoolDirectory in

the CurrentControlSet for any of the network printers.



"blaket81" wrote in message

news:258D59B7-69A8-4C7E-996B-0052D93FCA6F@microsoft.com...

> Hello everyone, here's hoping someone can help. I have a user (running XP

> SP3), who has this issue where when she tries to print to any network

> printer

> (whether installed on server and shared, or installed locally by IP),

> whatever application she's in hangs up. It happens in all apps, and all

> network printers. No other users are having this issue when printing to

> these same printers. She has a printer at her desk(USB) which this does

> not

> happen with. so far i've tried: deleting drivers and ports,

> reinstalling/remapping printers, removing network card from computer,

> reinstalling. Here's where it's weird, if i log onto the computer as a

> different user (for instance, the local admin account) the issue does not

> happen. Coming across this obviously i thought deleting and recreating

> the

> users profile on the computer would take care of it, nope, same thing.

> I'm

> at my wits end, anyone have any ideas, i'd love to hear them (or see them)

> Thank you.
 
[[Forwarded to microsoft.public.windowsxp.print_fax newsgroup via

crosspost]]



blaket81 wrote:

> Hello everyone, here's hoping someone can help. I have a user (running XP

> SP3), who has this issue where when she tries to print to any network

> printer (whether installed on server and shared, or installed locally by

> IP), whatever application she's in hangs up. It happens in all apps, and

> all network printers. No other users are having this issue when printing

> to

> these same printers. She has a printer at her desk(USB) which this does

> not

> happen with. so far i've tried: deleting drivers and ports,

> reinstalling/remapping printers, removing network card from computer,

> reinstalling. Here's where it's weird, if i log onto the computer as a

> different user (for instance, the local admin account) the issue does not

> happen. Coming across this obviously i thought deleting and recreating

> the

> users profile on the computer would take care of it, nope, same thing.

> I'm

> at my wits end, anyone have any ideas, i'd love to hear them (or see them)

> Thank you.
 
Is the network on a domain or is it just a Peer to Peer? As far as

recreating the user account is concerned, you need not only to delete

the account but also the configuration attached to that account. I

suggest recreate a completely new account with an underscore or period.

For example, USERNAME could be recreated as USER_NAME or simply USER

NAME. XP does allow a space in username.



hth







blaket81 wrote:

>

> Hello everyone, here's hoping someone can help. I have a user (running XP

> SP3), who has this issue where when she tries to print to any network printer

> (whether installed on server and shared, or installed locally by IP),

> whatever application she's in hangs up. It happens in all apps, and all

> network printers. No other users are having this issue when printing to

> these same printers. She has a printer at her desk(USB) which this does not

> happen with. so far i've tried: deleting drivers and ports,

> reinstalling/remapping printers, removing network card from computer,

> reinstalling. Here's where it's weird, if i log onto the computer as a

> different user (for instance, the local admin account) the issue does not

> happen. Coming across this obviously i thought deleting and recreating the

> users profile on the computer would take care of it, nope, same thing. I'm

> at my wits end, anyone have any ideas, i'd love to hear them (or see them)

> Thank you.
 
If she logs into another PC does the behavior follow?



blaket81 wrote:



> Hello everyone, here's hoping someone can help. I have a user (running XP

> SP3), who has this issue where when she tries to print to any network printer

> (whether installed on server and shared, or installed locally by IP),

> whatever application she's in hangs up. It happens in all apps, and all

> network printers. No other users are having this issue when printing to

> these same printers. She has a printer at her desk(USB) which this does not

> happen with. so far i've tried: deleting drivers and ports,

> reinstalling/remapping printers, removing network card from computer,

> reinstalling. Here's where it's weird, if i log onto the computer as a

> different user (for instance, the local admin account) the issue does not

> happen. Coming across this obviously i thought deleting and recreating the

> users profile on the computer would take care of it, nope, same thing. I'm

> at my wits end, anyone have any ideas, i'd love to hear them (or see them)

> Thank you.
 
Thank you for all of your suggestions. In response to your questions: R

McCarty, event viewer doesn't show aything out of the ordinary, can you

explain where in the registry you are talking about, i'm comfortable in there

but am not sure exactly where to navigate to, there are multiple entries with

"currentcontrolset". 201, we are a domain here, i didn't just delete the

account, i made sure the folder was gone in documents and settings too, was

there something i should have done in addition to this? Bob I, I did try

logging on as the user on a different computer and the issue does not follow.





"Bob I" wrote:



> If she logs into another PC does the behavior follow?

>

> blaket81 wrote:

>

> > Hello everyone, here's hoping someone can help. I have a user (running XP

> > SP3), who has this issue where when she tries to print to any network printer

> > (whether installed on server and shared, or installed locally by IP),

> > whatever application she's in hangs up. It happens in all apps, and all

> > network printers. No other users are having this issue when printing to

> > these same printers. She has a printer at her desk(USB) which this does not

> > happen with. so far i've tried: deleting drivers and ports,

> > reinstalling/remapping printers, removing network card from computer,

> > reinstalling. Here's where it's weird, if i log onto the computer as a

> > different user (for instance, the local admin account) the issue does not

> > happen. Coming across this obviously i thought deleting and recreating the

> > users profile on the computer would take care of it, nope, same thing. I'm

> > at my wits end, anyone have any ideas, i'd love to hear them (or see them)

> > Thank you.

>

> .

>
 
HKLC\System\CurrentControlSet\Control\Printers

- Under each individual printer entry will be a key/value for

DefaultSpoolDirectory ( in most cases the default value

will point to C:\Windows\System32\Spool\Printers )



"blaket81" wrote in message

news:AEC0DFFD-879F-43A7-9582-67E1801AEFFF@microsoft.com...

> Thank you for all of your suggestions. In response to your questions: R

> McCarty, event viewer doesn't show aything out of the ordinary, can you

> explain where in the registry you are talking about, i'm comfortable in

> there

> but am not sure exactly where to navigate to, there are multiple entries

> with

> "currentcontrolset". 201, we are a domain here, i didn't just delete the

> account, i made sure the folder was gone in documents and settings too,

> was

> there something i should have done in addition to this? Bob I, I did try

> logging on as the user on a different computer and the issue does not

> follow.

>

>

> "Bob I" wrote:

>

>> If she logs into another PC does the behavior follow?

>>

>> blaket81 wrote:

>>

>> > Hello everyone, here's hoping someone can help. I have a user (running

>> > XP

>> > SP3), who has this issue where when she tries to print to any network

>> > printer

>> > (whether installed on server and shared, or installed locally by IP),

>> > whatever application she's in hangs up. It happens in all apps, and

>> > all

>> > network printers. No other users are having this issue when printing

>> > to

>> > these same printers. She has a printer at her desk(USB) which this

>> > does not

>> > happen with. so far i've tried: deleting drivers and ports,

>> > reinstalling/remapping printers, removing network card from computer,

>> > reinstalling. Here's where it's weird, if i log onto the computer as a

>> > different user (for instance, the local admin account) the issue does

>> > not

>> > happen. Coming across this obviously i thought deleting and recreating

>> > the

>> > users profile on the computer would take care of it, nope, same thing.

>> > I'm

>> > at my wits end, anyone have any ideas, i'd love to hear them (or see

>> > them)

>> > Thank you.

>>

>> .

>>
 
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