My windows 11 will not recognize new devices.

S

Shirl Oracz

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I recently had a new memory card installed by a professional. Now, I cannot get my computer to recognize any new devices. It will recognize old devices. My bluetooth headphones work. My USB mouse works in all ports. However, I have a new device that I want to connect, which has bluetooth and USB capabilities and is compatible with Windows 11, but neither work. The device does connect easily to another computer both ways, so I know it is not the device.When I attempt to add a device under bluetooth, the box to choose the correct type of device pops up, but as soon as I choose one, it disappears

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