My windows 11 laptop doesn’t show its OS or C drive when resetting with usb

[pizz lao]

I’ve been trying to reset my windows 11 laptop for around a week and it always pops two problems. One, it only shows the usb and not the main drive or two it doesn’t show neither. I have a hp laptop that is somewhat new as it wasn’t used much but wasn’t bought that long ago. The two pictures are what shoes when trying to reset with a usb. Another thing is I’ve been using the media creation tool for windows 11 to reset it and I’ve been trying to use custom as i don’t want the windows.old folder

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