My turtle beach headset won’t work properly and I don’t know what to do

[coolgamersonic h]

I have a turtle beach headset that I use on my pc I’ve tried everything to fix this issue update drivers and all that but it still won’t work what happens is that when I test my mic it saying it is picking it up but when I use it on games and the Xbox app I can hear out of my headphones but it doesn’t pick up my mic if anyone could help me out I would appreciate it

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