My laptop is not working. Please help!!!

[Microsoft Windows]

So….I suspected that my laptop might have some kind of virus. I couldn’t factory reset my laptop the regular way through settings. So I troubleshooted my laptop using the keyboard on the sign in screen. During the reset process it randomly shut off. I turned my laptop back on and it said “preparing” followed by “the computer restarted unexpectedly or encountered and unexpected error. Windows installation cannot proceed. To install windows, click ok to restart the computer and then restart the installation.” I click ok and it just repeats the process with the same message. Help?

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