my laptop does not respond to commands

[Carlos Rodrigues5]

My laptop started to have a very irregular operating mode. After turning it on, and after loading Windows, it often does not respond to commands. In other words, the icons are not active, so it is impossible to do anything. I have to perform ctrl+alt+del and finish the task to restart the computer, which can happen several times until I can get the icons active again. I ask for your help. Thank you in advance.

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