My Gf’s computer won’t shut down or restart from the power menu she has to hard shutdown the computer every time.

[David Torres4]

Since her computer won’t shut down, it just stays on the shutdown screen with the dots going in a circle with shutting down on the screen she has just been putting it to sleep. I have tried updating everything I can think of but this computer is only 3 weeks old and has not once shut down properly. I have run DISM And the image cleanup and still no improvement. I have turn of usb-c controllers for power. I have updated her graphics card driver and nothing is working. The fast startup thing has been turned off and I am out of things to think of to search for.

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