My adult account has been changed to a child account and I am unable to access my account.

  • Thread starter Thread starter Kate S1617
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Kate S1617

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My adult account which I have had for years has suddenly asked for parental consent. When I put in my email address and password to say I give consent, it takes me back to the first message asking for parental consent. I am unable to access my emails at all. I have been in contact with the Microsoft support chat and they have said my account has been changed to a child’s account and referred me to you. I have changed my password but am still unable to access my account.

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