E
eric_85
Guest
Hi,
I have multiple USB hub devices that are not working on Windows 10 for me. Specifically, I am trying to plug in my mouse and keyboard into a USB hub, that is then plugged into a single USB port on my PC tower. When I do this, my mouse and keyboard are recognized, and work, but will disconnect and reconnect within 2 minutes of being plugged into the hub. The frequency that they disconnect renders them completely useless... and sometimes they disconnect and never regain connection.
I've seen similar issues posted on these forums in the past, but have not been able to come to a solution that has worked for me so far. So I'd like to document the steps I've taken so far to narrow down the issue to Windows 10 specifically, and see if anyone has any further suggestions for things to try.
So I know the issue is specific to Windows 10 for the following reasons:
Given that, I have attempted the following steps that have been recommended online, none of which worked for me.
I have not yet tried a clean install, as my understanding was Resetting with Remove Everything was essentially the same, but I'm willing to give it a shot at some point, if anyone thinks it's worth a try.
So that's it. Sorry for the long post, but I wanted to provide as much information as I could.
I'll leave my relevant hardware information, despite the fact that I know it's not a hardware issue:
USB Hubs tested - Logitech 4 port usb hub, UGREEN USB Switch Selector, Dell S2716DG, Dell U3417W.
Mouse - Razer DeathAdder Elite
Keyboards - Ducky ONE and Drop Alt
Motherboard - ASUS ROG Strix X370-F
Processor - AMD Ryzen 5 2600
Continue reading...
I have multiple USB hub devices that are not working on Windows 10 for me. Specifically, I am trying to plug in my mouse and keyboard into a USB hub, that is then plugged into a single USB port on my PC tower. When I do this, my mouse and keyboard are recognized, and work, but will disconnect and reconnect within 2 minutes of being plugged into the hub. The frequency that they disconnect renders them completely useless... and sometimes they disconnect and never regain connection.
I've seen similar issues posted on these forums in the past, but have not been able to come to a solution that has worked for me so far. So I'd like to document the steps I've taken so far to narrow down the issue to Windows 10 specifically, and see if anyone has any further suggestions for things to try.
So I know the issue is specific to Windows 10 for the following reasons:
- The mouse and keyboard work without issue when plugged directly into individual USB ports on my PC.
- I have tested 4 different USB hub devices. An un-powered USB hub, an optionally powered USB KM Switch, a Dell monitor with built in USB connectivity, and another Dell monitor with a built in KM switch, and I have tested using every single USB port on my PC.
- All 4 devices I have tested work on 2 Mac laptops without issue.
- All 4 devices I have tested work on the BIOS of the same PC without issue.
- All 4 devices work on a Linux boot on the same PC without issue.
Given that, I have attempted the following steps that have been recommended online, none of which worked for me.
- Restarted my computer -- many times.
- Updated Windows to the latest version -- many times.
- Device Manager -> Universal Serial Bus Controller -> (Select USB Hub) -> Power Management -> Uncheck "Allow this computer to turn of device" option. (I have done this for everything under Universal Serial Bus Controller, and even Human Interface Devices for good measure).
- Same steps as above, but Uninstalled and Re-Install all drivers instead.
- Same steps as above, but Updated Drivers instead.
- Disabled "USB Selective Suspend setting" in the advanced settings in Power Options.
- Added the "DisableSelectiveSuspend" option in Registry Editor -- HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\USB (Note. USB was not an available option on my PC, so I added it. As a result, I'm not certain that I did this properly to have an effect anyway).
- Reset Computer with Remove Everything option.
I have not yet tried a clean install, as my understanding was Resetting with Remove Everything was essentially the same, but I'm willing to give it a shot at some point, if anyone thinks it's worth a try.
So that's it. Sorry for the long post, but I wanted to provide as much information as I could.
I'll leave my relevant hardware information, despite the fact that I know it's not a hardware issue:
USB Hubs tested - Logitech 4 port usb hub, UGREEN USB Switch Selector, Dell S2716DG, Dell U3417W.
Mouse - Razer DeathAdder Elite
Keyboards - Ducky ONE and Drop Alt
Motherboard - ASUS ROG Strix X370-F
Processor - AMD Ryzen 5 2600
Continue reading...
