MS Office 2003 wants a product key after installed for 3 years???

[akmbird]

I have MS Office for Students and Teachers 2003. The first computer it was

installed on was stolen however I re-installed it to my newer one and it has

been fine for the past 3 years when I installed it to the newer PC.



In Jan 2010. Word and Powerpoint won't open, the windows installer comes

up and then it asks for my Product Key, which I have but it won't recognize.

However Excel still opens and runs fine. Why would only some components of

this package function?? And why is it asking for my product key now?



I thought this software was a one-shot deal, meaning you buy it and it

doesn't expire? Correct me if I am wrong there. Any thoughts!?



Thanks!

 

[Earle Horton]

It's supposed to be a one-shot deal like you say, and even if the person who

stole your computer is still using Office on it, then that would only

account for one of your three installs. Virus? Corrupt file? Have you

tried running Setup in repair mode?



Earle



"akmbird" wrote in message

news:2C684AAC-35B3-47E5-8702-D41A7B162C49@microsoft.com...

>I have MS Office for Students and Teachers 2003. The first computer it was

> installed on was stolen however I re-installed it to my newer one and it

> has

> been fine for the past 3 years when I installed it to the newer PC.

>

> In Jan 2010. Word and Powerpoint won't open, the windows installer comes

> up and then it asks for my Product Key, which I have but it won't

> recognize.

> However Excel still opens and runs fine. Why would only some components of

> this package function?? And why is it asking for my product key now?

>

> I thought this software was a one-shot deal, meaning you buy it and it

> doesn't expire? Correct me if I am wrong there. Any thoughts!?

>

> Thanks!

 

[LVTravel]

"akmbird" wrote in message

news:2C684AAC-35B3-47E5-8702-D41A7B162C49@microsoft.com...

> I have MS Office for Students and Teachers 2003. The first computer it

> was

> installed on was stolen however I re-installed it to my newer one and it

> has

> been fine for the past 3 years when I installed it to the newer PC.

>

> In Jan 2010. Word and Powerpoint won't open, the windows installer comes

> up and then it asks for my Product Key, which I have but it won't

> recognize.

> However Excel still opens and runs fine. Why would only some components of

> this package function?? And why is it asking for my product key now?

>

> I thought this software was a one-shot deal, meaning you buy it and it

> doesn't expire? Correct me if I am wrong there. Any thoughts!?

>

> Thanks!



It doesn't expire. A number of things could have happened even up to the

person that stole your other computer has obtained the license key using

readily available software from the stolen computer and recently installed

it on to more than 3 computers. Now when your computer goes to genuine

license check it fails as the license has been activated recently on more

than 3 computers. Not likely but possible....



What happens when you attempt to reactivate, exact wording please of the

error message.