MS Bluetooth Mouse not discovered

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Paul Richards

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Windows XP Pro SP2 + MS Bluetooth Notebook Mouse 5000



Trying to get the mouse 'discovered'.



Control Panel -> Bluetooth Devices -> Devices -> Add -> Add Bluetooth

Device Wizard -> check 'My device is set up and ready to find' -> Next

-> 'Windows cannot find any Bluetooth devices'.



Control Panel -> Bluetooth Devices -> Options -> Turn Discovery On ->

Apply gives error message: "An error occurred while Windows was saving

your settings. The following settings were not saved: Discoverability

settings, Connection settings".



Any solutions gratefully accepted.















--

Paul

Melbourne, Australia
 
On Sun, 11 Apr 2010 19:15:03 -0700, "Paul Richards"

wrote:



>Windows XP Pro SP2 + MS Bluetooth Notebook Mouse 5000

>

>Trying to get the mouse 'discovered'.

>

>Control Panel -> Bluetooth Devices -> Devices -> Add -> Add Bluetooth

>Device Wizard -> check 'My device is set up and ready to find' -> Next

>-> 'Windows cannot find any Bluetooth devices'.

>

>Control Panel -> Bluetooth Devices -> Options -> Turn Discovery On ->

>Apply gives error message: "An error occurred while Windows was saving

>your settings. The following settings were not saved: Discoverability

>settings, Connection settings".

>

>Any solutions gratefully accepted.



Do you have to plug a dongle into a usb socket ?
 
Jim wrote:



> On Sun, 11 Apr 2010 19:15:03 -0700, "Paul Richards"

> wrote:

>

> > Windows XP Pro SP2 + MS Bluetooth Notebook Mouse 5000

> >

> > Trying to get the mouse 'discovered'.

> >

> >Control Panel -> Bluetooth Devices -> Devices -> Add -> Add Bluetooth

> >Device Wizard -> check 'My device is set up and ready to find' ->

> Next >-> 'Windows cannot find any Bluetooth devices'.

> >

> >Control Panel -> Bluetooth Devices -> Options -> Turn Discovery On ->

> > Apply gives error message: "An error occurred while Windows was

> > saving your settings. The following settings were not saved:

> > Discoverability settings, Connection settings".

> >

> > Any solutions gratefully accepted.

>

> Do you have to plug a dongle into a usb socket ?



No, I deliberately bought a mouse which didn't need to take up a USB

slot.



--

Paul

Melbourne, Australia
 
I think what Jim is trying to figure out is exacting how your PC is enabled with

the Bluetooth technology since neither Windows XP nor does the mouse itself

provide this feature.



You could try a simple uninstall/reinstall of the Bluetooth device found in the

Device Manager listing.



If still no joy, your best bet would be to contact the tech support responsible

for the Bluetooth technology found on your PC.



--

Google is your friend.....



"Paul Richards" wrote in message

news:#MpnY4o2KHA.5212@TK2MSFTNGP04.phx.gbl...

> Jim wrote:

>

>> On Sun, 11 Apr 2010 19:15:03 -0700, "Paul Richards"

>> wrote:

>>

>> > Windows XP Pro SP2 + MS Bluetooth Notebook Mouse 5000

>> >

>> > Trying to get the mouse 'discovered'.

>> >

>> >Control Panel -> Bluetooth Devices -> Devices -> Add -> Add Bluetooth

>> >Device Wizard -> check 'My device is set up and ready to find' ->

>> Next >-> 'Windows cannot find any Bluetooth devices'.

>> >

>> >Control Panel -> Bluetooth Devices -> Options -> Turn Discovery On ->

>> > Apply gives error message: "An error occurred while Windows was

>> > saving your settings. The following settings were not saved:

>> > Discoverability settings, Connection settings".

>> >

>> > Any solutions gratefully accepted.

>>

>> Do you have to plug a dongle into a usb socket ?

>

> No, I deliberately bought a mouse which didn't need to take up a USB

> slot.

>

> --

> Paul

> Melbourne, Australia
 
David Webb wrote:



> I think what Jim is trying to figure out is exacting how your PC is

> enabled with the Bluetooth technology since neither Windows XP nor

> does the mouse itself provide this feature.

>

> You could try a simple uninstall/reinstall of the Bluetooth device

> found in the Device Manager listing.

>

> If still no joy, your best bet would be to contact the tech support

> responsible for the Bluetooth technology found on your PC.



Well, using 'Update Driver' refound and re-installed the Bluetooth

driver - not sure how it went missing. Anyway it will still not

'discover' my mouse. I'll need to contact HP, my laptop manufacturer.



Thanks.



--

Paul

Melbourne, Australia
 
On Mon, 12 Apr 2010 20:46:00 -0700, "Paul Richards"

wrote:



>

>David Webb wrote:

>

>> I think what Jim is trying to figure out is exacting how your PC is

>> enabled with the Bluetooth technology since neither Windows XP nor

>> does the mouse itself provide this feature.

>>

>> You could try a simple uninstall/reinstall of the Bluetooth device

>> found in the Device Manager listing.

>>

>> If still no joy, your best bet would be to contact the tech support

>> responsible for the Bluetooth technology found on your PC.

>

>Well, using 'Update Driver' refound and re-installed the Bluetooth

>driver - not sure how it went missing. Anyway it will still not

>'discover' my mouse. I'll need to contact HP, my laptop manufacturer.

>

>Thanks.



Did you press the button on the underside of the mouse ?
 
"Paul Richards" wrote in message

news:uW0EWvr2KHA.5448@TK2MSFTNGP02.phx.gbl...

> David Webb wrote:

>

>> I think what Jim is trying to figure out is exacting how your PC is

>> enabled with the Bluetooth technology since neither Windows XP nor

>> does the mouse itself provide this feature.

>>

>> You could try a simple uninstall/reinstall of the Bluetooth device

>> found in the Device Manager listing.

>>

>> If still no joy, your best bet would be to contact the tech support

>> responsible for the Bluetooth technology found on your PC.

>

> Well, using 'Update Driver' refound and re-installed the Bluetooth

> driver - not sure how it went missing. Anyway it will still not

> 'discover' my mouse. I'll need to contact HP, my laptop manufacturer.

>

> Thanks.

>

> --

> Paul

> Melbourne, Australia



I was going to ask who makes your notebook, but you mentioned HP. Have you

checked their support site for any updated drivers for your model? And the

easy part- I assume you tried a new battery in the mouse?

--

SC Tom
 
Jim wrote:



> On Mon, 12 Apr 2010 20:46:00 -0700, "Paul Richards"

> wrote:

>

> >

> > David Webb wrote:

> >

> >> I think what Jim is trying to figure out is exacting how your PC is

> >> enabled with the Bluetooth technology since neither Windows XP nor

> >> does the mouse itself provide this feature.

> >>

> >> You could try a simple uninstall/reinstall of the Bluetooth device

> >> found in the Device Manager listing.

> >>

> >> If still no joy, your best bet would be to contact the tech support

> >> responsible for the Bluetooth technology found on your PC.

> >

> > Well, using 'Update Driver' refound and re-installed the Bluetooth

> > driver - not sure how it went missing. Anyway it will still not

> > 'discover' my mouse. I'll need to contact HP, my laptop

> > manufacturer.

> >

> > Thanks.

>

> Did you press the button on the underside of the mouse ?



Yep. I've have this mouse working fine under Windows 7 on another

machine so I'm surprised XP won't find it.



--

Paul

Melbourne, Australia
 
SC Tom wrote:



>

> "Paul Richards" wrote in message

> news:uW0EWvr2KHA.5448@TK2MSFTNGP02.phx.gbl...

> > David Webb wrote:

> >

> > > I think what Jim is trying to figure out is exacting how your PC

> > > is enabled with the Bluetooth technology since neither Windows XP

> > > nor does the mouse itself provide this feature.

> > >

> > > You could try a simple uninstall/reinstall of the Bluetooth device

> > > found in the Device Manager listing.

> > >

> > > If still no joy, your best bet would be to contact the tech

> > > support responsible for the Bluetooth technology found on your PC.

> >

> > Well, using 'Update Driver' refound and re-installed the Bluetooth

> > driver - not sure how it went missing. Anyway it will still not

> > 'discover' my mouse. I'll need to contact HP, my laptop

> > manufacturer.

> >

> > Thanks.

> >

> > -- Paul

> > Melbourne, Australia

>

> I was going to ask who makes your notebook, but you mentioned HP.

> Have you checked their support site for any updated drivers for your

> model? And the easy part- I assume you tried a new battery in the

> mouse?



Sc Tom: see my reply to Jim above. It's a brand new mouse which works

fine under Windows 7 on another machine.



--

Paul

Melbourne, Australia
 
"Paul Richards" wrote in message

news:%23onyTA32KHA.5820@TK2MSFTNGP06.phx.gbl...

> SC Tom wrote:

>

>>

>> "Paul Richards" wrote in message

>> news:uW0EWvr2KHA.5448@TK2MSFTNGP02.phx.gbl...

>> > David Webb wrote:

>> >

>> > > I think what Jim is trying to figure out is exacting how your PC

>> > > is enabled with the Bluetooth technology since neither Windows XP

>> > > nor does the mouse itself provide this feature.

>> > >

>> > > You could try a simple uninstall/reinstall of the Bluetooth device

>> > > found in the Device Manager listing.

>> > >

>> > > If still no joy, your best bet would be to contact the tech

>> > > support responsible for the Bluetooth technology found on your PC.

>> >

>> > Well, using 'Update Driver' refound and re-installed the Bluetooth

>> > driver - not sure how it went missing. Anyway it will still not

>> > 'discover' my mouse. I'll need to contact HP, my laptop

>> > manufacturer.

>> >

>> > Thanks.

>> >

>> > -- Paul

>> > Melbourne, Australia

>>

>> I was going to ask who makes your notebook, but you mentioned HP.

>> Have you checked their support site for any updated drivers for your

>> model? And the easy part- I assume you tried a new battery in the

>> mouse?

>

> Sc Tom: see my reply to Jim above. It's a brand new mouse which works

> fine under Windows 7 on another machine.

>

> --

> Paul

> Melbourne, Australia



Did you check HP's site for an updated XP Bluetooth driver? My Logitech

Bluetooth mouse worked with no problem on my Win7 notebook, but required

drivers on my XP desktop.

--

SC Tom
 
SC Tom wrote:



>

> "Paul Richards" wrote in message

> news:%23onyTA32KHA.5820@TK2MSFTNGP06.phx.gbl...

> > SC Tom wrote:

> >

> > >

> >>"Paul Richards" wrote in

> message

> > > news:uW0EWvr2KHA.5448@TK2MSFTNGP02.phx.gbl...

> >>> David Webb wrote:

> > > >

> >>> > I think what Jim is trying to figure out is exacting how your PC

> >>> > is enabled with the Bluetooth technology since neither Windows

> XP >>> > nor does the mouse itself provide this feature.

> >>> >

> >>> > You could try a simple uninstall/reinstall of the Bluetooth

> device >>> > found in the Device Manager listing.

> >>> >

> >>> > If still no joy, your best bet would be to contact the tech

> >>> > support responsible for the Bluetooth technology found on your

> PC.

> > > >

> >>> Well, using 'Update Driver' refound and re-installed the Bluetooth

> >>> driver - not sure how it went missing. Anyway it will still not

> >>> 'discover' my mouse. I'll need to contact HP, my laptop

> >>> manufacturer.

> > > >

> >>> Thanks.

> > > >

> >>> -- Paul

> >>> Melbourne, Australia

> > >

> > > I was going to ask who makes your notebook, but you mentioned HP.

> > > Have you checked their support site for any updated drivers for

> > > your model? And the easy part- I assume you tried a new battery

> > > in the mouse?

> >

> > Sc Tom: see my reply to Jim above. It's a brand new mouse which

> > works fine under Windows 7 on another machine.

> >

> > -- Paul

> > Melbourne, Australia

>

> Did you check HP's site for an updated XP Bluetooth driver? My

> Logitech Bluetooth mouse worked with no problem on my Win7 notebook,

> but required drivers on my XP desktop.



Yes, the drivers shown on HP site are dated earlier than the one I have

installed,



--

Paul

Melbourne, Australia
 
"Paul Richards" wrote in message

news:emwhgv62KHA.4964@TK2MSFTNGP05.phx.gbl...

> SC Tom wrote:

>

>>

>> "Paul Richards" wrote in message

>> news:%23onyTA32KHA.5820@TK2MSFTNGP06.phx.gbl...

>> > SC Tom wrote:

>> >

>> > >

>> >>"Paul Richards" wrote in

>> message

>> > > news:uW0EWvr2KHA.5448@TK2MSFTNGP02.phx.gbl...

>> >>> David Webb wrote:

>> > > >

>> >>> > I think what Jim is trying to figure out is exacting how your PC

>> >>> > is enabled with the Bluetooth technology since neither Windows

>> XP >>> > nor does the mouse itself provide this feature.

>> >>> >

>> >>> > You could try a simple uninstall/reinstall of the Bluetooth

>> device >>> > found in the Device Manager listing.

>> >>> >

>> >>> > If still no joy, your best bet would be to contact the tech

>> >>> > support responsible for the Bluetooth technology found on your

>> PC.

>> > > >

>> >>> Well, using 'Update Driver' refound and re-installed the Bluetooth

>> >>> driver - not sure how it went missing. Anyway it will still not

>> >>> 'discover' my mouse. I'll need to contact HP, my laptop

>> >>> manufacturer.

>> > > >

>> >>> Thanks.

>> > > >

>> >>> -- Paul

>> >>> Melbourne, Australia

>> > >

>> > > I was going to ask who makes your notebook, but you mentioned HP.

>> > > Have you checked their support site for any updated drivers for

>> > > your model? And the easy part- I assume you tried a new battery

>> > > in the mouse?

>> >

>> > Sc Tom: see my reply to Jim above. It's a brand new mouse which

>> > works fine under Windows 7 on another machine.

>> >

>> > -- Paul

>> > Melbourne, Australia

>>

>> Did you check HP's site for an updated XP Bluetooth driver? My

>> Logitech Bluetooth mouse worked with no problem on my Win7 notebook,

>> but required drivers on my XP desktop.

>

> Yes, the drivers shown on HP site are dated earlier than the one I have

> installed,

>

> --

> Paul

> Melbourne, Australia



They may be worth a try then. It's possible the drivers you have now are

from a Microsoft update, which sometimes are not that reliable since they

are pretty generically written. If you have the current drivers'

installation package and the older drivers don't work, you can always

re-install the ones you have now. You be in no worse (or better) position.

--

SC Tom
 
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