Minecraft multiplayer grayed out

[spencer siebold]

good evening.i bought 2 copys of minecraft for my kids. i made them Microsoft accounts. i made them part of my family group. i installed Minecraft on their computers.now multiplayer is greyed out and it says a setting isn't right.i went in on my MS account and navigated to the privacy setting and found that both kids account say that they can play the game on multiplayer. but if you log in to their account on their PC and go to their xbox privacy setting it shows that all their settings say multiplayer is blocked.i even changed one kids age to 20 years old and then removed him from the family

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