Microsoft updates not installing

  • Thread starter Thread starter Bill R
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Bill R

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I have three Microsoft updates available (all of which I want) which fail to

install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint

(KB976881). These updates are for Office 2003 running under Windows XP Pro.

Other updates have installed OK. How can I find out why these have failed

please?



Thanks.



Bill R
 
Bill,



You will receive no-charge support from MS for getting the 2 *Security*

updates installed if you contact them.

Mention the 2 *Security updates* only !



From: MS10-004: Description of the security update for PowerPoint 2003:

February 9, 2010

http://support.microsoft.com/kb/976881



and MS10-017: Description of the security update for Excel 2003: March

9, 2010

http://support.microsoft.com/kb/978474



" How to obtain help and support for this security update



For home users, no-charge support is available by calling 1-866-PCSAFETY

in the United States and Canada or by contacting your local Microsoft

subsidiary. For more information about how to contact your local

Microsoft subsidiary for support issues with security updates, visit the

Microsoft International Support Web site:

http://support.microsoft.com/common/international.aspx?rdpath=4



North American customers can also obtain instant access to unlimited

no-charge e-mail support or to unlimited individual chat support by

visiting the following Microsoft Web site:

http://support.microsoft.com/oas/default.aspx?&prid=7552



For enterprise customers, support for security updates is available

through your usual support contacts. "





MowGreen

================

*-343-* FDNY

Never Forgotten

================



banthecheck.com

"Security updates should *never* have *non-security content* prechecked







Bill R wrote:

> I have three Microsoft updates available (all of which I want) which fail to

> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint

> (KB976881). These updates are for Office 2003 running under Windows XP Pro.

> Other updates have installed OK. How can I find out why these have failed

> please?

>

> Thanks.

>

> Bill R

>

>
 
"Bill R" schrieb:



> I have three Microsoft updates available (all of which I want) which fail to

> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint

> (KB976881). These updates are for Office 2003 running under Windows XP Pro.



Would you mind sharing the error code which is presented to your system

while trying to install these updates? Have a look into the Update History

on the Microsoft Update site and click on the "white cross the red circle"

symbol on the right of the updates failing to install.



Have you checked, that the "Office Source Engine" service isn't disabled?

Start -> Run -> services.msc [Enter]



Bye,

Freudi
 
"Ottmar Freudenberger" wrote in message

news:80dotbF14hU1@mid.individual.net...

> "Bill R" schrieb:

>

>> I have three Microsoft updates available (all of which I want) which fail

>> to

>> install. They are for Excel (KB978474), Outlook (KB979771) and

>> PowerPoint

>> (KB976881). These updates are for Office 2003 running under Windows XP

>> Pro.

>

> Would you mind sharing the error code which is presented to your system

> while trying to install these updates? Have a look into the Update

> History

> on the Microsoft Update site and click on the "white cross the red circle"

> symbol on the right of the updates failing to install.

>

> Have you checked, that the "Office Source Engine" service isn't disabled?

> Start -> Run -> services.msc [Enter]

>

> Bye,

> Freudi



Thanks Ottmar.



The Office Source Engine was set to 'manual' so I set it to 'automatic' with

the sane result. It is now back to 'manual'



The error code for all three downloads is 0x80070643. I googled for this

and found Joseph Gagne at

http://www.error-fix-tool.com/errors.php?t=0X80070643 offering a 94% fix

success rate with a simple Registry fix. I'm wary at downloading and

running software from an unknown site so didn't proceed with that

possibility.



Bill R
 
Hello Bill.



You receive error code 0x80070643 or error code 0x643 when you use the

Windows Update or Microsoft Update Web sites to install updates





-=-





"Bill R" wrote:



>

> "Ottmar Freudenberger" wrote in message

> news:80dotbF14hU1@mid.individual.net...

> > "Bill R" schrieb:

> >

> >> I have three Microsoft updates available (all of which I want) which fail

> >> to

> >> install. They are for Excel (KB978474), Outlook (KB979771) and

> >> PowerPoint

> >> (KB976881). These updates are for Office 2003 running under Windows XP

> >> Pro.

> >

> > Would you mind sharing the error code which is presented to your system

> > while trying to install these updates? Have a look into the Update

> > History

> > on the Microsoft Update site and click on the "white cross the red circle"

> > symbol on the right of the updates failing to install.

> >

> > Have you checked, that the "Office Source Engine" service isn't disabled?

> > Start -> Run -> services.msc [Enter]

> >

> > Bye,

> > Freudi

>

> Thanks Ottmar.

>

> The Office Source Engine was set to 'manual' so I set it to 'automatic' with

> the sane result. It is now back to 'manual'

>

> The error code for all three downloads is 0x80070643. I googled for this

> and found Joseph Gagne at

> http://www.error-fix-tool.com/errors.php?t=0X80070643 offering a 94% fix

> success rate with a simple Registry fix. I'm wary at downloading and

> running software from an unknown site so didn't proceed with that

> possibility.

>

> Bill R

>

>

> .

>
 
Hello Bill.



When installing updates using Windows update or Microsoft Update you may

receive Error 0x643 or 0x80070643





-=-





"Bill R" wrote:



>

> "Ottmar Freudenberger" wrote in message

> news:80dotbF14hU1@mid.individual.net...

> > "Bill R" schrieb:

> >

> >> I have three Microsoft updates available (all of which I want) which fail

> >> to

> >> install. They are for Excel (KB978474), Outlook (KB979771) and

> >> PowerPoint

> >> (KB976881). These updates are for Office 2003 running under Windows XP

> >> Pro.

> >

> > Would you mind sharing the error code which is presented to your system

> > while trying to install these updates? Have a look into the Update

> > History

> > on the Microsoft Update site and click on the "white cross the red circle"

> > symbol on the right of the updates failing to install.

> >

> > Have you checked, that the "Office Source Engine" service isn't disabled?

> > Start -> Run -> services.msc [Enter]

> >

> > Bye,

> > Freudi

>

> Thanks Ottmar.

>

> The Office Source Engine was set to 'manual' so I set it to 'automatic' with

> the sane result. It is now back to 'manual'

>

> The error code for all three downloads is 0x80070643. I googled for this

> and found Joseph Gagne at

> http://www.error-fix-tool.com/errors.php?t=0X80070643 offering a 94% fix

> success rate with a simple Registry fix. I'm wary at downloading and

> running software from an unknown site so didn't proceed with that

> possibility.

>

> Bill R

>

>

> .

>
 
I have been to the web site ... 958052 and gone through each step. I now

have a log of events. The only step I haven't done is to contact Microsoft

which, at a cost of £46 is a bit too much. Any idea how to progress this

please?



Thanks.



Bill R

"??ç?l" wrote in message

news:5C2BC229-8F8E-49B3-A093-00EA7A5330AB@microsoft.com...

> Hello Bill.

>

> You receive error code 0x80070643 or error code 0x643 when you use the

> Windows Update or Microsoft Update Web sites to install updates

>

>

> -=-

>

>

> "Bill R" wrote:

>

>>

>> "Ottmar Freudenberger" wrote in message

>> news:80dotbF14hU1@mid.individual.net...

>> > "Bill R" schrieb:

>> >

>> >> I have three Microsoft updates available (all of which I want) which

>> >> fail

>> >> to

>> >> install. They are for Excel (KB978474), Outlook (KB979771) and

>> >> PowerPoint

>> >> (KB976881). These updates are for Office 2003 running under Windows

>> >> XP

>> >> Pro.

>> >

>> > Would you mind sharing the error code which is presented to your system

>> > while trying to install these updates? Have a look into the Update

>> > History

>> > on the Microsoft Update site and click on the "white cross the red

>> > circle"

>> > symbol on the right of the updates failing to install.

>> >

>> > Have you checked, that the "Office Source Engine" service isn't

>> > disabled?

>> > Start -> Run -> services.msc [Enter]

>> >

>> > Bye,

>> > Freudi

>>

>> Thanks Ottmar.

>>

>> The Office Source Engine was set to 'manual' so I set it to 'automatic'

>> with

>> the sane result. It is now back to 'manual'

>>

>> The error code for all three downloads is 0x80070643. I googled for this

>> and found Joseph Gagne at

>> http://www.error-fix-tool.com/errors.php?t=0X80070643 offering a 94% fix

>> success rate with a simple Registry fix. I'm wary at downloading and

>> running software from an unknown site so didn't proceed with that

>> possibility.

>>

>> Bill R
 
Bill



At some point you used a Registry Cleaning Tool.

Do the following and then repost back with result. Worked for all that had the same

issue as you





1st Rename Office subkeys



Note: Removing the following registry keys may reset customized user

settings for your Microsoft Office programs.



1. Close all the applications.

2. Click on Start->Run, type in REGEDIT and click on OK.

3. Locate and select the following registry subkeys:



HKEY_CURRENT_USER\Software\Microsoft\Office\11.0

HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0



4. Right click on 11.0 and rename them to Old11.

5. Close the Registry Editor.



2nd. Detect and Repair Office 2003





1. On the Windows taskbar, click Start, point to and click Control Panel.

2. Double-click Add/Remove Programs.

3. Click Change/Remove Programs on the left pane.

4. Highlight Microsoft Office Professional Edition 2003 on the right pane

and click Change.

5. Insert the correct version of CD when it requires.

6. Select “Reinstall and Repair†and click Next.

7. Select “Detect and Repair errors in my Office installationâ€.

8. Click Install and wait the process to end.



3rd. Install the Updates







--

Peter



Please Reply to Newsgroup for the benefit of others

Requests for assistance by email can not and will not be acknowledged.



"Bill R" wrote in message

news:%23N1$FefxKHA.812@TK2MSFTNGP06.phx.gbl...

>I have three Microsoft updates available (all of which I want) which fail to

> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint

> (KB976881). These updates are for Office 2003 running under Windows XP Pro.

> Other updates have installed OK. How can I find out why these have failed

> please?

>

> Thanks.

>

> Bill R

>
 
See the "How to obtain help" section of, e.g., http://support.microsoft.com/kb/978474



For home users, no-charge support is available by calling 1-866-

PCSAFETY (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United

States and in Canada or by contacting your local Microsoft

subsidiary. There is no-charge for support calls that are associated

with security updates. When you call, clearly state that your problem

is related to a Security Update and cite the update's KB number (e.g.,

KB978474).



Or you can...



Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527



Customers who experience issues installing Microsoft security updates

also can visit the following pages for assistance:

https://consumersecuritysupport.microsoft.com/

http://support.microsoft.com/ph/6527#tab3



For more information about how to contact your local Microsoft

subsidiary for security update support issues, visit the International

Support Web site: http://support.microsoft.com/common/international.aspx



For enterprise customers, support for security updates is available

through your usual support contacts.

--

~PA Bear, via Google Groups



On Mar 17, 1:30 pm, "Bill R" wrote:

> I have three Microsoft updates available (all of which I want) which failto

> install.  They are for Excel (KB978474), Outlook (KB979771) and PowerPoint

> (KB976881).  These updates are for Office 2003 running under Windows XPPro.

> Other updates have installed OK.  How can I find out why these have failed

> please?
 
Many thanks Peter. After trawling through the web and trying some possible

(and tricky) solutions yours was the most straight forward, easy to do and,

most importantly, IT WORKED.



Bill R



"Peter Foldes" wrote in message

news:OnI9mw2yKHA.1236@TK2MSFTNGP06.phx.gbl...

> Bill

>

> At some point you used a Registry Cleaning Tool.

> Do the following and then repost back with result. Worked for all that had

> the same issue as you

>

>

> 1st Rename Office subkeys

>

> Note: Removing the following registry keys may reset customized user

> settings for your Microsoft Office programs.

>

> 1. Close all the applications.

> 2. Click on Start->Run, type in REGEDIT and click on OK.

> 3. Locate and select the following registry subkeys:

>

> HKEY_CURRENT_USER\Software\Microsoft\Office\11.0

> HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

>

> 4. Right click on 11.0 and rename them to Old11.

> 5. Close the Registry Editor.

>

> 2nd. Detect and Repair Office 2003

>

>

> 1. On the Windows taskbar, click Start, point to and click Control Panel.

> 2. Double-click Add/Remove Programs.

> 3. Click Change/Remove Programs on the left pane.

> 4. Highlight Microsoft Office Professional Edition 2003 on the right pane

> and click Change.

> 5. Insert the correct version of CD when it requires.

> 6. Select “Reinstall and Repair†and click Next.

> 7. Select “Detect and Repair errors in my Office installationâ€.

> 8. Click Install and wait the process to end.

>

> 3rd. Install the Updates

>

>

>

> --

> Peter

>

> Please Reply to Newsgroup for the benefit of others

> Requests for assistance by email can not and will not be acknowledged.

>

> "Bill R" wrote in message

> news:%23N1$FefxKHA.812@TK2MSFTNGP06.phx.gbl...

>>I have three Microsoft updates available (all of which I want) which fail

>>to

>> install. They are for Excel (KB978474), Outlook (KB979771) and

>> PowerPoint

>> (KB976881). These updates are for Office 2003 running under Windows XP

>> Pro.

>> Other updates have installed OK. How can I find out why these have

>> failed

>> please?

>>

>> Thanks.

>>

>> Bill R
 
Glad it worked Bill and thanks for letting us know



--

Peter



Please Reply to Newsgroup for the benefit of others

Requests for assistance by email can not and will not be acknowledged.



"Bill R" wrote in message

news:%23yTJXuDzKHA.2644@TK2MSFTNGP04.phx.gbl...

>

> Many thanks Peter. After trawling through the web and trying some possible (and

> tricky) solutions yours was the most straight forward, easy to do and, most

> importantly, IT WORKED.

>

> Bill R

>

> "Peter Foldes" wrote in message

> news:OnI9mw2yKHA.1236@TK2MSFTNGP06.phx.gbl...

>> Bill

>>

>> At some point you used a Registry Cleaning Tool.

>> Do the following and then repost back with result. Worked for all that had the

>> same issue as you

>>

>>

>> 1st Rename Office subkeys

>>

>> Note: Removing the following registry keys may reset customized user

>> settings for your Microsoft Office programs.

>>

>> 1. Close all the applications.

>> 2. Click on Start->Run, type in REGEDIT and click on OK.

>> 3. Locate and select the following registry subkeys:

>>

>> HKEY_CURRENT_USER\Software\Microsoft\Office\11.0

>> HKEY_LOCAL_MACHINE\Software\Microsoft\Office\11.0

>>

>> 4. Right click on 11.0 and rename them to Old11.

>> 5. Close the Registry Editor.

>>

>> 2nd. Detect and Repair Office 2003

>>

>>

>> 1. On the Windows taskbar, click Start, point to and click Control Panel.

>> 2. Double-click Add/Remove Programs.

>> 3. Click Change/Remove Programs on the left pane.

>> 4. Highlight Microsoft Office Professional Edition 2003 on the right pane

>> and click Change.

>> 5. Insert the correct version of CD when it requires.

>> 6. Select “Reinstall and Repair†and click Next.

>> 7. Select “Detect and Repair errors in my Office installationâ€.

>> 8. Click Install and wait the process to end.

>>

>> 3rd. Install the Updates

>>

>>

>>

>> --

>> Peter

>>

>> Please Reply to Newsgroup for the benefit of others

>> Requests for assistance by email can not and will not be acknowledged.

>>

>> "Bill R" wrote in message

>> news:%23N1$FefxKHA.812@TK2MSFTNGP06.phx.gbl...

>>>I have three Microsoft updates available (all of which I want) which fail to

>>> install. They are for Excel (KB978474), Outlook (KB979771) and PowerPoint

>>> (KB976881). These updates are for Office 2003 running under Windows XP Pro.

>>> Other updates have installed OK. How can I find out why these have failed

>>> please?

>>>

>>> Thanks.

>>>

>>> Bill R

>

>
 
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